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Support Engineer (S)

Location: Kazan, Republic of Tatarstan, Russia

Notice

This position is no longer open.

Job Number: 24954

Position Title: Associate Software Engineer

External Description:

 Our Ideal Candidate

You should have experience with DBMS and understand the basics of how transaction logging/journaling works for the various databases.  Some of the vendors, that we work with are DB2 LUW, MySQL, Oracle, and SQL Server and we expect the candidate to be highly knowledgeable around at least one of them.

Apart from the above, you should be self-starter. You should have excellent analytical and problem-solving skills that enables you to resolve a wide range of issues in imaginative, as well as practical ways. You consistently adapt to new circumstances, learn quickly when facing new problems or challenges and are open to change. You make it a point to listen to and act on feedback and find it important to gain insight from errors. Moreover, you are a team player who places great value on meeting all team deadlines and deliverables.

Your Responsibilities:

As an integral part of the Global Customer Support team, you will provide advance product support for Informatica products. The Product Specialist Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

  • Additional responsibilities include but are not limited to the following:
  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
  • Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Understands impact of work on the feature/product/team
  • Continuously enhancing knowledge through trainings and e-learning courses
  • Helping customers succeed
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Provide regular reports for management that measure the effectiveness of the technical support function

Qualifications

  • BE , BTech degree or equivalent technical experience. 
  • Experience on DB2 LUW or MySQL or Oracle or SQL Server
  • Strong in fundamentals of Unix operating system
  • Strong in fundamentals of databases (Like Oracle, DB2, SQLServer)
  • UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates. 
  • Excellent analysis, debugging, problem solving and troubleshooting skills
  • Strong problem solving skills, ability to think about complex problems and come up with creative solutions
  • Strong analytic capability
  • Strong speaking and writing communication skills (English and Russian)

#LI-PH1

City: Kazan, Republic of Tatarstan

State:

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Support Engineer (S)

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EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Kazan, Republic of Tatarstan, RU

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