Tech Specialist

Job Number: 24986

Position Title: PreSales Support Engineer 3

External Description:

Team:

Informatica SC Operations Team is a team of solution-oriented trusted advisors supporting Informatica's. Sales Consulting Field Team in Asia Pacific and Japan. We take our deep technical and product expertise and combine it with our partners understanding of customer's needs and goals to solve their biggest business challenges allowing them to grow and get the most out of Informatica solutions.

Our Ideal Candidate:

You’re technically proficient and have the patience and passion to guide the Sales Consulting Operations Team as well as our partners technical field teams through all the capabilities of our products and solutions. Whether it’s an initial product evaluation, product demonstration, product enablement or addressing technical pain points, you’re willing to listen, ask the right questions and take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently. 

As an influential and effective teacher, you are eager to share your knowledge and best practices with the Sales Consulting Operations Team which you will lead. You will also drive to develop and sustain an open line of communication with your supervisor and teammates. If your team members or customers are in remote locations, you are comfortable with travel in order to engage face-to-face.

Essential Duties & Responsibilities

• Build, install, configures and maintain Proof of Concept demos, training, and workshops.
• Creates and maintains automated capabilities to accelerate the creation/support of environments in various platforms in support of field /presales customer opportunities.
• Responds to requests for POC demos, training, workshops, custom environments by copying existing templates and customizing to the need.
• Documents and provides guidance to sales staff in using environments.
• Troubleshoots network and security connectivity issues between technologies in support of the presales environments.
• Install and configure Informatica products, ensure VM/template compliance with security and fair usage policies, perform product/solutions upgrades.
• Contribute to enablement materials and Presales knowledge base. Provide the community with technical tips and tricks. Warn the

community about known product issues and limitations and give the work arounds if possible.

• Remote Customer support during the Sales cycle: first level technical support and troubleshooting.
• Collaborate on product quality and evolution: escalate product bugs and issues, provide enhancement and feature requests to Product

Managers and Business Unit.

• At this level, presales support is typically on Systems-specific matters and requirements. Incumbents will be more developed in level of support capability across the spectrum of technical duties of the role. May serve as a Services support team lead.

 

Knowledge & Skills

• Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.
• This is the fully qualified, career oriented, journey level position.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

City: Bangalore

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Tech Specialist

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SA1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Greater than 50%

Location_formattedLocationLong: Bangalore, Karnataka IN