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Tech Specialist

Location: Bengaluru, Karnataka, India

Notice

This position is no longer open.

Job Number: 24989

Position Title: PreSales Support Engineer 3

External Description:

Team:

Informatica SC Operations Team is a team of solution-oriented trusted advisors supporting Informatica’s Sales Consulting Field Team in Asia Pacific and Japan. The team constantly works to provide thought leading solutions across the complete product portfolio of Informatica. We take our deep technical product expertise, combine it with the product solution knowledge across our team, to build solutions for business challenges that allow customers to grow and get the most out of Informatica solutions by working with us and the respective Sales Consulting Teams of Informatica.

Our Ideal Candidate:

You have developed an understanding of Big Data Integration solutions and how they are deployed in complex technical scenarios in Batch and preferably Real Time. You are technically proficient at designing and configuring solutions in this area and have the patience and passion to guide the Sales Consulting field teams. Whether it’s help with a product evaluation, product demonstration, product enablement or addressing complex technical pain points, you’re willing to listen, ask the right questions and take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently. 

As an influential and effective teacher, you are eager to share your knowledge and best practices with the Sales Consulting Teams in the APJ Region. You will also drive to develop and sustain an open line of communication with your supervisor and teammates. If your team members or customers are in remote locations, you are comfortable with travel in order to engage face-to-face.

Essential Duties & Responsibilities

  • Work hands on with Informatica Big Data Management family of products to build, install and configure solutions suited to different industry verticals and solution themes
  • Work with the team to build, configure and maintain Proof of Concept environments that are rapidly deployable by the Sales Consulting Teams across Asia Pacific and Japan
  • Create and maintain automated capabilities to accelerate the creation/support of environments in various platforms in support of field /presales customer opportunities.
  • Responds to requests for solution demonstrations, workshops and custom environments builds by copying existing templates and customizing to the need.
  • Document and provides guidance to sales staff in using environments.
  • Troubleshoots network and security connectivity issues between technologies in support of the presales environments.
  • Install and configure Informatica products, ensure VM/template compliance with security and fair usage policies, perform product/solutions upgrades.
  • Contribute to enablement materials and Presales knowledge base. Provide the community with technical tips and tricks.
  • Through constant learning and upgrade of skills, warn the community about known product issues and limitations providing work arounds where possible
  • Remote Customer support during the POC Sales cycle: first level technical support & troubleshooting

Your Qualifications

  • At least 6 years of total IT experience with preferably at least 3 years of Consulting experience.
  • At least 4 years of combined working experience in design and development on Informatica Data Integration Product Family (i.e. PowerCenter or B2B Data Exchange or Data Integration Hub) or Informatica Data Quality Product Family
  • At least one project working hands on with Informatica Big Data Management Product family for a minimum duration of 6 months
  • Basic knowledge of the Hadoop platform and associated technologies
  • Desirable: knowledge of Informatica Cloud Platform, experience with AWS or Azure ecosystems
  • Excellent written communication skills, experience of responding to Requests for Proposals
  • Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
  • Basic presentation abilities and composure in front of all levels of technical and business customers or prospects.
  • Ability to work as part of a virtual team in delivering a proposal.
  • Strong technical and business awareness
  • Industry sector knowledge preferred

 

City: Bangalore

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Tech Specialist

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SA1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Greater than 50%

Location_formattedLocationLong: Bangalore, Karnataka IN

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