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Lead Technical Support Engineer - EDC

Notice

This position is no longer open.

Job Number: 26560

Position Title: Lead Technical Support Engineer

External Description:

We’re currently looking for a Lead Technical Support Engineer with experience in technical customer support, data warehousing and strong troubleshooting skills, to join our team in Austin.

Job Summary

As our Lead Technical Support Engineer, you will be responsible for champion for both internal and external Data Archive and Data Masking customers. In the role of Lead Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment.Working as the Lead Technical Support Engineer  you must have strong technical, communication, collaboration, and leadership skills

Day-to-day Duties? Here's What You'll Be Doing

  • Diagnose and resolve customer inquiries related to operating Informatica software products in customer's environment.
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Manage communications/expectations to customers at all levels to maintain positive relationships.
  • Utilize information tools, training and experience to provide high level of customer satisfaction
  • Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
  • Manage communications to customers at all levels to maintain positive relationships.
  • Utilize information tools, training and experience to provide high level of customer satisfaction
  • Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Key Essentials

  • Bachelor’s degree in Computer Science or Master’s degree in Computer Science or related technical field with 2+ years of industry experience

What We’d Like to See

  • Strong desire to master Database, Data Warehousing and Business Intelligence tools
  • Excellent grasp of relational database management theory and practice
  • Knowledge of JDBC,ODBC drivers, Linux and Windows operating systems and networks
  • Excellent written and verbal communication and problem solving skills
  • High degree of analytical and problem solving abilities
  • Team player who shares ideas and resources
  • Strong debugging and troubleshooting skills
  • Hadoop Technologies, Solr and experience with supporting Big data products
  • Hadoop Distribution like Hortonworks, CloudEra,
  • Knowledge of Metadata, Business Intelligence tools, Tomcat
  • Experience in Oracle, MSSQL Server and/or DB2
  • Experience in Windows and Linux flavors of operating system

City: Austin

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) : Toronto, Canada

Community / Marketing Title: Lead Technical Support Engineer - EDC

Remote LinkedIn Hashtag:

LinkedIN Hashtag:

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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