Senior IT Hosting Engineer

Job Number: 27333

Position Title: Senior IT Systems Engineer

External Description:

Our Company

Everything Informatica does begins and ends with data. Simply stated, we make great data – data that is connected, clean and safe -- ready to use so that all enterprises can be data ready and put their unique information potential to work. A data ready enterprise is decision-ready, customer-ready, application-ready, cloud-ready and regulation-ready. And by design, our Intelligent Data Platform delivers great data to enable our customers to be ready for anything.

Our Team 
The Sr IT Hosting Engineer is responsible for providing support to IT Hosting services across a wide range of internal Informatica customers. This role works closely with IT’s regional customers to better understand their needs and to propose technical solutions to day-to-day business problems and drive the technical aspects of our hosting service provided to our internal customers offering both Cloud and On-Premise solutions.

Your Responsibilities

• Manages, maintains, supports, troubleshoots, and optimizes our Hybrid hosting platform in a global environment while making suggestions and adjustments based on future needs
• Will be required to play a key role in architectural design for Informatica’s hosting needs
• Introduce automation to the hosting service where possible.
• Ensuring that Informatica’s hosting environment is secure and meets Information Security policies, guidelines and requirements at all times.
• Anticipating current and future business needs and growth and through proper planning ensuring that the hosting environment is ready to meet those needs
• Working alongside and in cooperation with other IT teams to troubleshoot issues
• Using monitoring tools to gauge overall health of systems and services such Nagios and working with our NOC monitoring team
• Working with our global infrastructure team to ensure they meet the hosting group’ needs for servers and storage architecture design, growth discussions and initiatives
• Delivering hosting projects using approved project management methodologies on time
• Managing infrastructure vendor relationships to ensure Informatica is getting value for money from its vendor agreements, procurements and contracts and to optimize support processes and cost.
• Ongoing configuration and maintenance of IT supported hardware and software standards
• Creating and maintaining technical and KB documentation and procedures
• Ensuring that IT services meet and at times exceed customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Ensuring that the hosting team maintain best in practice standards.
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
• Providing after hours and escalation support for Informatica’s 24x7 server and storage environment (e.g. supporting system outages and incident response scenarios)

Your Qualifications

• Excellent knowledge of computer hardware and software in general
• Expert level OS knowledge; Windows and/or Linux
• Experience working as a project lead
• Experience of hybrid orchestration working with AWS, Azure, and/or GCP
• Experience in managing a large VMWare farm
• Experience with container technologies
• Extensive experience with Configuration Management tools, such as Puppet or Chef
• Proficient in a variety of scripting languages and techniques
• Experience of successfully driving new technologies into production
• Has worked in a large multi-national environment that spans the globe
• A good understanding of “Quality” as it relates to Customer satisfaction
• Excellent written and communication skills

 Added Plus

• Orchestration technologies - Embotics
• Scripting Experience – Chef
• Containerization knowledge – Docker, Vagrant
• Azure ARM & AWS Cloud Formation
• Proven ability to introduce automation into a hosting environment

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior IT Hosting Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Austin, Texas US