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Product Specialist

Location: Redwood City, CA, USA

Notice

This position is no longer open.

Job Number: 27788

Position Title: Product Specialist

External Description:

This key individual will serve as Product Specialist for both internal teams and external customers. The primary responsibilities involve working closely with internal Engineering organization and support staff to debug the code, solve technical product problems with cloud products and provide Level3 support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. 

Your Qualifications:

Master’s in computer science with 2+ years of relevant experience, or bachelor’s in computer science with 4+ years of relevant experience.

Skills Required:

  • Good understanding of Amazon AWS or Azure ecosystems
  • Experience in implementing/supporting SaaS applications like, amazon DynamoDB or AzureDB, etc
  • Experience in Java debugging skills with thread & Heap dump analysis
  • Strong programming language knowledge in Java or scripting languages like Python, or Shell is big plus
  • Outstanding problem-solving skills
  • Excellent learner, comfortable with Agile development practices
  • Excellent communication skills and a good team player
  • Demonstrated ability to produce high-quality results with attention to details

Job Responsibilities:

  • Investigating problems in Informatica Intelligent Cloud Services (IICS) components deployed on Amazon AWS and Microsoft Azure
  • Debugging the code and providing instrumented builds and fixes for the issues reported by customers
  • Troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks
  • Provide tuning guidelines for performance issues
  • Developing productivity tools to enhance the user experience and supportability of the Products
  • Recommending fixes to R&D on critical Issues in the product
  • Interact with customers and be their trusted advisor

Your Opportunity 

We are looking for a Senior Software Engineer, with a proven record of accomplishment in technical field to join our Advanced Support team. 

As an employee with Informatica,

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • Thriving in a fast-paced Informatica Intelligent Cloud Services(IICS) platform, you will work with our Informatica cloud customers and solve their complex technical problems related to the product and its peripheries like AWS, cloud connectivity and Network etc.
  • On the job training, on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.

Our Ideal Candidate

  • You’re a natural leader who strives for excellence and is known for prodigious technical ability.
  • You possess good communication, customer-relationship skills, responsiveness and diplomacy.
  • You’re comfortable working both independently and collaboratively.
  • You have advanced problem-solving skills and technical aptitude that allows you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • Inspire and motivate people to rally support behind the vision, make it shareable by everyone

 

 

City: Redwood City

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) : Austin, TX

Community / Marketing Title: Product Specialist

Remote LinkedIn Hashtag:

LinkedIN Hashtag:

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

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