Lead Technical Support Engineer

Job Number: 27803

Position Title: Lead Technical Support Engineer

External Description:

Description
Informatica is currently looking for a Lead Support Engineer with hands-on experience in Master Data Management to join our team in Austin, TX/Redwood City, CA.

Job Summary
As a Lead Support Engineer, you'll work with our MDM customers and solve complex technical problems related to our MDM product. In the role of Lead Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Lead Support Engineer, you must have strong technical, communication, collaboration, and leadership skills.

Technology We Use

• MDM, J2EE, JBoss, WebLogic, WebSphere, Java

Your Role

• Stay current with changes in the technical area of expertise
• Be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty
• Actively track and monitor customer implementations
• Execute test cases; analyze system/application resource usage/profile code to identify performance issues
• Lead and mentor a team of engineers
• Conduct brown-bag sessions and customer webinars to share experiences from various customer implementations
• Proactively manage customer support technical issues while providing technical support
• Work across multiple teams and departments
• Author, edit, publish and maintain an on-line knowledge database

Required Experience

• 6+ years of experience in the software industry
• Proven hands-on experience troubleshooting JAVA and J2EE related errors

What We Look For

• Ability to work on multiple projects and be flexible to adapt to changing requirements
• Must be a champion of change, actively engaging and supporting change and innovation
• Strong problem-solving skills
• Thorough understanding of data modeling, physical schema properties, triggers, stored procedures, and database backup, restore and recovery processes
• High energy, confident, ambitious and self-motivated individual
• Willingness to embrace new challenges and help drive success
• Must be an effective communicator
• BS in Computer Science or related degree, or equivalent work experience

 #LI-SD1

City: Austin

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) : Redwood City, CA

Community / Marketing Title: Lead Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SD1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US