Technical Support Engineer (Spanish, French, German, Dutch or Italian)

Job Number: 28461

Position Title: Lead Technical Support Engineer

External Description:

Informatica is currently looking for a Technical Support Engineer who is fluent in English and another 2nd language (e.g. Spanish, French, Dutch, German or Italian) to join our team in Dublin, Ireland.

Job Summary

As our Technical Support Engineer, you will be responsible for providing world-class technical support for Informatica Data Catalog and Governance solutions. In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment on cutting edge technology. Working as the Technical Support Engineer you must have strong technical, communication, collaboration skills and a laser focus on customer success.

Technology You'll Use

• Knowledge of Hadoop ecosystem and its components (YARN, HDFS, Hive).
• Hands-on experience and knowledge of Cloud hosting infrastructure (AWS, Azure).
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
• Knowledge of any BI Tools like Cognos, SAP BO would be a bonus.
• Knowledge of Hadoop ecosystem and its components (YARN, HDFS, Hive).
• Hands-on experience and knowledge of Cloud hosting infrastructure (AWS, Azure).

What You'll Do

• Managing customer issues within our SalesForce CRM system.
• Provide best of class technical support to customers, partners and internal teams.
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
• Ability to ensure actions are followed-up in a timely manner and with attention to detail.
• Coordinate with other teams to identify, report and speed up resolution of product defects.
• Update the on-line knowledge base regularly.
• Handle customer situations with diplomacy, sensitivity, confidentiality and discretion.
• Manage difficult customer situations and escalations calmly and professionally.

Key Essentials

• Fluency in English and one of the following languages Spanish, Dutch, Italian, French or German is required (other European languages considered).
• 3+ years of industry experience in supporting mission-critical software components.
• A high degree of analytical, troubleshooting and problem-solving abilities.
• EU/EEA citizen or work permit for Ireland.
• A BSc/MSc (or equivalent) in Computer Science or related technical field.

Nice to Have

• Passionate about delivering the highest quality of customer success.
• A team player who can work both independently and collaboratively.
• An avid learner and adaptable to a fast-changing technical environment.
• Excellent problem-solving skills.
• Ability to communicate effectively with customers at all levels as well as internal stakeholders.
• Keen interest in keeping up to date with new technological trends.

#LI-MH2

 

 

City: Dublin

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer (Spanish, French, German, Dutch or Italian)

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MH2

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Dublin, IE