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Salesforce, Business Systems Analyst

Location: Redwood City, CA, USA

Notice

This position is no longer open.

Job Number: 28708

Position Title: IT Business Systems Analyst

External Description:

Job Summary

Reporting to the Director, Information Technology Applications based in Redwood City, CA, you will be a key member of a lean and high impact IT organization who are aligned in several geographically dispersed centers in over 26 countries.   You will be part of a leading-edge IT organization of top professionals focused on customer satisfaction and superior execution. The Salesforce Systems Analyst will serve as system Administrator as needed for the Slaesforce.com environment working with engineering team.  


     What You’ll Do

  • Install managed vendor applications in dev, test and production orgs
  • Effectively act as the liaison between our users, vendors and the application development team
  • Work independently with members of the user community to define and document development requirements
  • Influence and manage stakeholder expectations via clear, proactive and consistent messaging across multiple channels
  • Understand the business needs of the salesforce platform and help deliver proof of concepts
  • Assist the functional team in gathering business requirements from a diverse number of users and translate requirements into scalable solutions
  • Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
  • Hands-on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, and custom objects
  • Develop reports, dashboards, and understand processes to monitor data quality and integrity
  • Responsible for developing in Lightning, Apex, Triggers as well as user interfaces using CSS, AJAX/Javascript, and HTML to build solutions that support business requirements
  • Deliver high-quality deliverables that are based on complete coverage in unit testing as well as functionally ensure that the acceptance criteria for requirements are met
  • Produce the mandatory development deliverables with high quality (Impact Analysis, HLD, and detailed design, status reports, project plans)
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
  • Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
  • Collaborate with QA teams to ensure alignment with acceptance criteria
  • Review and maintain relevant documentation for technical accuracy

Key Essentials

  • Bachelor’s degree in Computer Science, Software Engineering, or related field
  • 4 + years of experience with at least 2 years of development experience
  • Understanding of and detailed experience with Salesforce.com architecture and API
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business stakeholders, technical challenges and technical solutions in a business-friendly language.
  • Strong business process/functional acumen on at least one of the different Salesforce clouds (Sales Cloud Preferred)
  • Demonstrated experience and knowledge of relational databases, data modeling, and ETL (Such as Informatica) with Salesforce.com would be an added advantage.
  • Demonstrated experience in using Lightning Pages, Web components, Visualforce and Apex classes and triggers for complex Salesforce implementations and performance tuning of the same
  • Experience using Salesforce data tools 
  • Experience programming, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations
  • Beginner level experience with web services (APEX, LX, REST & SOAP, JSON & XML, etc.)

       Nice to Have

  • Certified Salesforce Application Developer or at least two years of Developer experience.
  • Certified Salesforce.com Advanced Administrator

City: Redwood City

State: California

Seniority Level: Associate

Alternative Location(s) : Austin, TX

Community / Marketing Title: Salesforce, Business Systems Analyst

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-TK1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

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