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Technical Support Engineer

Location: Austin, TX, USA

Notice

This position is no longer open.

Job Number: 28713

Position Title: Technical Support Engineer

External Description:

Description

Informatica is currently looking for a Senior Technical Support Engineer with experience in MDM Technical Support to join our team in Austin.

Job Summary

As a Senior Technical Support Engineer, you will be responsible for managing customer support issues daily, verifying issues, diagnose problems and resolve issues. 

What You’ll Do

  • Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
  • Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
  • Reproduce product behaviors to determine the problem root-cause(s), issue work arounds and solutions.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Author, edit, publish and maintain an on-line knowledge base of known issues/solutions

Key Essentials

  • College degree or equivalent technical experience.
  • 4-6 years of experience in the software industry.
  • Experience with Java is a must.
  • Software engineering experience is a must.
  • Thorough understanding of data modeling, physical schema properties, triggers, stored procedures, and database backup, restore and recovery processes.

What Does Success Look Like?

  • As a part of the MDM Technical Support, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the MDM support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that MDM is delivering overall superior service and support to our customers.

Nice to Have

  • Development and/or Technical Support Experience with J2EE applications, especially as implemented on BEA WebLogic, IBM WebSphere, and JBoss is a plus
  • Hands-on experience trouble shooting Java and J2EE related errors

City: Austin

State: Texas

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-YK1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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