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Senior Technical Support Engineer S

Location: Maidenhead SL6, UK

Notice

This position is no longer open.

Job Number: 29597

Position Title: Sr Technical Support Engineer

External Description:

We’re currently looking for a Technical Support Engineer with experience in providing world-class technical support to join our team in Maidenhead. 

Job Summary

Informatica is currently seeking an enthusiastic, motivated individual to join our European team of highly skilled support staff.  Our support teams deal with a wide range of products including Cloud, Data Integration, Data Quality, Governance and Big Data.  

As our Technical Support Engineer, you will be responsible for providing world-class technical support for Informatica Cloud and Platform products.  In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment on cutting edge technology. Working as the Technical Support Engineer you must have strong technical, communication, collaboration skills and a laser focus on customer success. 

Day-to-day Duties? Here's What You'll Be Doing

  • Managing customer issues within our SalesForce CRM system
  • Provide best of class technical support to customers, partners, and internal teams.
  • Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout. 
  • Ability to ensure actions are followed-up in a timely manner and with attention to detail.
  • Coordinate with other teams to identify, report and speed up the resolution of product defects.
  • Update the online knowledge base regularly.
  • Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.
  • Manage difficult customer situations and escalations calmly and professionally.

Key Essentials

  • A BSc/MSc (or equivalent) in Computer Science or related technical field.
  • 3+ years of industry experience in supporting mission-critical software components.
  • Fluency in English and one of the following languages Spanish, Dutch, Italian, French or German is required (other European languages considered).
  • A high degree of analytical, troubleshooting and problem-solving abilities.
  • Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
  • Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
  • Work permit for UK. 

What We’d Like to See

  • Passionate about delivering the highest quality of customer success.
  • A team player who can work both independently and collaboratively.
  • An avid learner and adaptable to a fast-changing technical environment.
  • Excellent problem-solving skills.
  • Ability to communicate effectively with customers at all levels as well as internal stakeholders.
  • Keen interest in keeping up to date with new technological trends.

#LI-MH2

 

City: Maidenhead

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Technical Support Engineer S

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MH2

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Maidenhead, GB

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