Principal Technical Support Engineer

Job Number: 29974

Position Title: Principal Technical Support Engineer

External Description:

Informatica is currently looking for a Principal/Lead Technical Support Engineer with experience in Hadoop, Metadata, Solr, Data Profiling to join our team in Austin or Redwood City.

Job Summary

As a Principal/Lead Technical Support Engineer, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

In the role of Lead Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Additionally, you must have strong technical, communication, collaboration, and leadership skills.

Technology You’ll Use

JDBC and ODBC drivers
Linux and Windows OS
Hadoop, Solr, Cloudra
Oracle, MSSQL Server, DB2
Metadata, Business Intelligence tools, Tomcat

What You’ll Do

Mentor and train new team members.

Diagnose and resolve customer inquiries related to operating Informatica software products in customer’s environment.
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Manage communications/expectations to customers at all levels to maintain positive relationships.
Utilize information tools, training and experience to provide high level of customer satisfaction.
Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.

Key Essentials

Bachelor’s degree in Computer Science or related technical field with 10+ years of industry experience OR Master’s degree in Computer Science or related technical field with 8+ years of relevant industry experience.
Strong desire to master Database, Data Warehousing and Business Intelligence tools.
Excellent grasp of relational database management theory and practice.
High degree of analytical, debugging, and troubleshooting skills.

What Does Success Look Like?

You will be passionate about helping our customers achieve success.

Proactive and collaborative in actively balancing critical customer issues.

Mentor other technical support engineers.

City: Toronto

State: Ontario

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Principal Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-KP1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Toronto, Ontario CA