Presales Digital Librarian

Job Number: 30014

Position Title: PreSales Support Engineer 1

External Description:

Job Profile Summary 

Provides presales digital support services for the field and/or partner organizations. Content-focused responsible for assisting in the coordination and provision of digital content such as presentations, videos, enablement courses, system content and 

information databases  

 Essential Duties & Responsibilities 

• Coordinates access and maintenance of Informatica Presales digital resources including maintenance of resources. 
• Maintains digital resources identifying current, outdated, content for archives 
• Works cooperatively with Global presales teams worldwide to identify valuable digital resources including but not limited to EMEA Ambassador content, infawiki, GCS YouTube content, etc. 
• Collaborates with the IT staff to develop information service strategies and initiatives that maintain a high level of presales and partner satisfaction digital technology resources. 
• Provides information, readers advisory and reference services. 
• Collects, maintains and reports digital resources and services statistical data to presales leadership team. 
• Keeps informed of professional and technological developments through 
• participation in professional organization, workshops, continuing education courses and reading professional materials. 

• Performs other assigned duties. 

 Knowledge & Skills 

Must Have: 

• Knowledge of Microsoft software systems and tools, social media platforms and web-based communication, information and collaboration tools. 
• Ability to establish and maintain effective working relationships with presales, partner and other Informatica staff. 
• Ability to work in Informatica’s team setting. Willingness to assist and support coworkers, contribute ideas and maintain flexibility. 
• Ability to adapt to a rapidly changing information technology environment. 
• Strong organization and time management skills. 

Nice to Have: 

• Knowledge of content management systems and concepts. 
• Demonstrated ability and enthusiasm for working with technical communities. 
• Knowledge of data management principles and technologies. 
• Experience with project management methodologies. 

 Communication Skills: 

• Ability to communicate effectively both orally and in writing; ability to perform close, detail work involving considerable visual effort and concentration. 
• Possess good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with internal customers, peers and supervisors. 

Education/Experience 

• BA/BS or equivalent educational background is preferred.  
• Minimum 5+ years of relevant professional experience with an undergrad degree and/or professional training. 

City: Austin

State: Texas

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Presales Digital Librarian

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US