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Senior Technical Support Engineer

Multiple Locations: Maidenhead SL6, UK • Dublin, Ireland • France

Notice

This position is no longer open.

Job Number: 33107

Position Title: Sr Technical Support Engineer

External Description:

Description 

We’re currently looking for a Technical Support Engineer (European Language Speaker - preferably french) with experience in providing world-class technical support to join our team in Maidenhead, UK or Dublin, Ireland.  

Job Summary  

Informatica is currently seeking an enthusiastic, motivated individual to join our UK or Ireland team of highly skilled support staff. Our support teams deal with a wide range of products including Cloud, Master Data Management, Data Integration, Data Quality and Governance and Big Data.  

As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners and internal teams. In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Support Engineer you must have strong technical, communication, collaboration skills and a laser focus on customer success.  

Day-to-day Duties? Here's What You'll Be Doing 

  • Managing customer issues within our SalesForce CRM system 
  • Provide best in class technical support to customers, partners and internal teams. 
  • Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.   
  • Ability to ensure actions are followed up in a timely manner and with attention to detail. 
  • Coordinate with other teams to identify, report and speed up resolutions of product defects. 
  • Update the online knowledge base regularly. 
  • Handle customer situations with diplomacy, sensitivity, confidentiality and discretion. 

Key Essentials  

  • A BSc/MSc (or equivalent) in Computer Science or related technical field. 
  • 2+ years of industry experience in supporting mission-critical software components. 
  • A high degree of analytical, troubleshooting and problem-solving abilities. 
  • An excellent level of Java with demonstrable experience in programming. 
  • Experience of debugging in Java or another Object-Oriented Programming Language  
  • Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server. 
  • Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system. 
  • Demonstrable experience with Web Services, WSDL and SOAP with understanding of RESTful Web Services. 
  • Experience with a Cloud Platform such as AWS, Azure, GCP. 
  • Excellent verbal and written skills in English.  
  • Fluency in a European language (preferably French, Spanish, Italian or German but others considered). 

What We’d Like to See 

  • Passionate about delivering the highest quality of customer success. 
  • A team player who can work both independently and collaboratively.  
  • An avid learner and adaptable to a fast-changing technical environment. 
  • Excellent problem-solving skills. 
  • Ability to communicate effectively with customers at all levels as well as internal stakeholders. 

City: Maidenhead

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Technical Support Engineer

Remote LinkedIn Hashtag: #LI-Remote

LinkedIN Hashtag: LI-JP1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Maidenhead, GB

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