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Sr Subscription Renewals Representative

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This position is no longer open.

Job Number: 33862

Position Title: Sr Subscription Renewals Representative

External Description:

Sr Subscription Renewals Representative

Responsible for renewing, up-selling, and closing software contracts for assigned region or account. Increases renewal sales for assigned region or account(s). Demonstrates knowledge of the organization’s various products. Educates customers on business practices and associated contractual implications. Ensures customer awareness and understanding of applicable product elements. Must meet sales objectives such as quota and productivity requirements. Maintain account team relationships and transfers leads as appropriate.

Job Description

Essential Duties & Responsibilities

  • Responsible for renewing, up-selling, and closing subscription contracts.
    • Educates customers on business practices and associated contractual implications.
    • Ensures customer awareness and understanding of applicable product elements.
    • Must meet sales objectives such as quota and upsell requirements, via existing customers and referrals within the organization.
    • Maintain account team relationships by working with Account Managers and Customer Success Managers.
    • Responsible for implementing and managing contract renewal initiatives.
    • Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc).
    • Maintains contract revenue base at highest possible retention rate and protects contract revenue stream.
    • Ensures timely contract renewal and promotes awareness of upgrade and add-on opportunities to customers, as well as uncovering additional use cases within customers..
    • Read and process metadata to understand customer usage.
    • Ensures competitiveness of company's maintenance contracts.
    • Creates and deliver sales plans based off customer needs and usage data.
    • At this level, incumbents are assigned more complex and increasingly strategically important, or revenue size renewal opportunities.

Knowledge & Skills

  • Uses initiative and judgment to realize defined sales objectives.
    • Substantial understanding of role and applies knowledge to complete a variety of related sales tasks with moderately complex accounts.
    • Accomplishes individual assigned tasks and collaborates well with others to achieve team objectives.
    • Increasing knowledge of the organization’s various products and renewable contracts and the ability to position and sell the same by understanding a customer's business need.
    • Self-motivated and goal oriented.
    • Able to organize, prioritize complete activities and meet deadlines.
    • Ability to thrive under customary sales results pressure as a result of demanding workload, while maintaining a positive and professional manner throughout.
    • Strong internal and customer communication skills.
    • Acquiring knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

Education/Experience

  • 2+ years of relevant experience
    • BA/BS degree preferred

City: City

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Sr Subscription Renewals Representative

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MI1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: City, ES

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