Technical Support Engineer

Job Number: 33991

Position Title: Technical Support Engineer

External Description:

We’re currently looking for a Technical Support Engineer (Spanish Speaker) with experience in providing world-class technical support to join our team in Spain.

Job Summary

Informatica is currently seeking an enthusiastic, motivated individual to join our European team of highly skilled support staff. Our support teams deal with a wide range of products including Cloud, Master Data Management, Data Integration, Data Quality and Governance and Big Data.

 As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners and internal teams. In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Support Engineer you must have strong technical, communication, collaboration skills and a laser focus on customer success.

 Day-to-day Duties? Here's What You'll Be Doing

• Managing customer issues within our SalesForce CRM system
• Provide best in class technical support to customers, partners and internal teams.
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout. 
• Ability to ensure actions are followed up in a timely manner and with attention to detail.
• Coordinate with other teams to identify, report and speed up resolutions of product defects.
• Update the online knowledge base regularly.
• Handle customer situations with diplomacy, sensitivity, confidentiality and discretion.

Key Essentials

• A BSc/MSc (or equivalent) in Computer Science or related technical field.
• 3+ years of industry experience in supporting mission-critical software components.
• A high degree of analytical, troubleshooting and problem-solving abilities.
• An excellent level of Java with demonstrable experience in programming and debugging.
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
• Demonstrable experience with Web Services, WSDL and SOAP.
• Knowledge areas of networking such as TCP/IP and NFS.
• Excellent verbal and written skills in English.
• Fluency in Spanish and English is required (Fluency in another European language would be a bonus).

What We’d Like to See

• Passionate about delivering the highest quality of customer success.
• A team player who can work both independently and collaboratively.
• An avid learner and adaptable to a fast-changing technical environment.
• Excellent problem-solving skills.
• Ability to communicate effectively with customers at all levels as well as internal stakeholders.

City: Las Rozas de

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: #LI-MG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Las Rozas de, Madrid ES