Technical Support Engineer

Job Number: 34622

Position Title: Technical Support Engineer

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Technical Support Engineer

We're looking for an Technical Support Engineer (Mainframe) candidate with experience in COBOL, JCL, DB2 etc, to join our team in Banalore.

You will report to Associate Director.

You should have excellent analytical and problem-solving skills to enable you to resolve multiple issues in imaginative, and practical ways. You adapt to new circumstances, learn quickly when facing new problems or challenges. You make it a point to listen to and act on feedback, and find it important to gain insight from errors. Moreover, you are a team player who places great value on meeting all team deadlines and deliverables.

Technology You'll Use

Mainframe, COBOL, JCL, VSAM, DB2

Your Role Responsibilities? Here's What You'll Do

• Manage customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue
• Troubleshoot areas of poor performance and identify solutions to resolve issues both in the immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are followed to and encourage and help convert technical solutions are converted to Knowledge base articles
• Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve them. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
• Understands impact of work on the feature and product
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed
• Coordinate with Quality Assurance and Engineering team to help report and resolve product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function

What We'd Like to See

• Strong in fundamentals of Z/OS operating system
• UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
• Excellent analysis, debugging, problem-solving, and troubleshooting skills.

Role Essentials

• Any experience on COBOL, JCL, DB2, VSAM or IMS with in depth knowledge.
• 3 - 6 year of experience in the software industry.
• BE , BTech, MCA degree or equivalent technical experience.
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, empowers businesses to achieve the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and improve their data strategies. Customers in more than 100 countries and 84 of the Fortune 100 rely on Informatica to guide data-led digital transformation. www.informatica.com. Connect with us on LinkedIn, Twitter, and Facebook. Informatica. Cloud First. Data Always™

City: Bangalore

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-PS1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN