Senior Technical Support Engineer

Job Number: 34695

Position Title: Sr Technical Support Engineer

External Description:

The Senior Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Responsibilities

• Diagnose and resolve customer inquiries related to operating Informatica software products in customer’s environment.
•  Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Manage communications/expectations to customers at all levels to maintain positive relationships.
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
• Manage communications to customers at all levels to maintain positive relationships.
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

 Requirements

• Bachelor’s degree in Computer Science or Master of Science in Management Information Systems or Master’s degree in Computer Science or related technical field with 5+ years of industry experience
• 5+ years of industry experience with Bachelor’s degree in Computer Science or Master of Science in Management Information Systems or Master’s degree in Computer Science related technical field supporting mission critical software components
• Exposure to Data Governance Products like Enterprise Data Catalog, AXON, Data Privacy Management
• Strong desire to master Database, Data Warehousing and Business Intelligence tools
• Excellent grasp of relational database management theory and practice
• Knowledge of JDBC,ODBC drivers, Linux and Windows operating systems and networks
• Excellent written and verbal communication and problem solving skills
• High degree of analytical and problem solving abilities
• Team player who shares ideas and resources
• Strong debugging and troubleshooting skills
• Hadoop Technologies, Solr and experience with supporting Big data products
• Hadoop Distribution like Hortonworks, CloudEra,

• Knowledge of Metadata, Business Intelligence tools, Tomcat
• Experience in Oracle, MSSQL Server and/or DB2
• Experience in Windows and Linux flavors of operating system
• Ability to work with minimum supervision

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Technical Support Engineer

Remote LinkedIn Hashtag: #LI-Remote

LinkedIN Hashtag: LI-TG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US