Salesforce Development Manager

Job Number: 35207

Position Title: Manager, Information Technology

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Salesforce Development Manager

We're looking for an IT Technical Manager candidate with experience in Salesforce Community Cloud, Application Delivery, to join our team in Bangalore

You will report to the Senior Wen Applications Manager.

You will deliver and support Customer Support Applications built on Salesforce platform. In the role of Technical Manager.

Technology You'll Use

Salesforce Community Cloud, Apex Programming, UI/UX, Application Delivery

Your Role Responsibilities? Here's What You'll Do

• Improve delivery on mission-critical Customer Support and Success applications
• Manage delivery team, mentoring team in all technical aspects, ownership of the application, ensuring completion of development milestones, controlling scope, and mitigating risks Daily application delivery
• Guide implementation of Salesforce best practices & latest features in Service, Experience and Community Cloud
• Manage teams through multiple stages of the Software Development Life Cycle (SDLC) including analysis, requirements engineering, design, enhancements, testing and support
• Partner with the IT Business Managers to define solution strategies and annual roadmaps, setting direction in all responsibilities, monitoring ongoing effectiveness, and overseeing redesign or redirection

What We'd Like to See

• Overall, 8+ years' work experience in Technical Delivery and minimum 2 years of experience as Application Delivery Lead in CRM and Communities platforms
• Minimum 1+ years of experience in leading Salesforce development teams, or other similar leadership role
• Experience in Support and Communities Platform like Salesforce Experience/Community Cloud, Khor's, Salesforce Service Cloud
• Knowledge of Salesforce Knowledge and CRM concepts and architecture
• Understand and work on Customer Support platform

Role Essentials

• Bachelor's degree in computer science
• Experience with UX/UI topics
• Development skills on Apex, Salesforce Configurations, Lighting Web Component, JavaScript, HTML5/CSS and multiple integration models like SOAP/RESTful web services
• Understanding of Continuous integration / Automatic deployment (Bitbucket, Jenkins, Copado)
• Minimum 8+ years of relevant professional experience
• Manages operational responsibilities of staff or individual contributors

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data to life by empowering businesses to realize the transformative power of their most critical assets. We have pioneered the Informatica Intelligent Data Management Cloud™ (IDMC) that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data comes to life.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Salesforce Development Manager

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EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN