Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Renewals Operations Analyst- Bangalore (Hybrid)

We're looking for an Renewals Operations Analyst candidate with experience in renewals experience, CRM application, to join our team in Bangalore, Hybrid

You will report to the Associate Director, Program Management

Technology You'll Use

CRM tool, MS Office application

Your Role Responsibilities? Here's What You'll Do

Communicate effectively and efficiently.
Help review customer contractual maintenance renewal terms/conditions.
Help document renewal system with support renewal calculations based on contractual renewal terms/conditions.
Ensure the integrity of customer information maintained in renewal system.
Help validate support renewal quotes 90 days in advance of expiration.
Help distribute validated renewal quotes to Renewals Reps 60 days in advance of expiration.
Help provide research, analysis and administrative support in the renewal sales process.
Help prepare customer-centric spreadsheets to illustrate purchase & renewal history.
Log & manage system enhancements to increase efficiency.
Help with the design and generation of queries and reports to present to senior management in a clear and concise manner.

Role Essentials

Experience in the related field.
Bachelor's degree or equivalent educational background.
Excellent interpersonal and communication skills.
Strong quantitative, analytical and problem-solving skills.
Investigate and understand data discrepancies and reporting issues.
Experience with spreadsheet modelling and report creation.
Exceptional attention to detail with the ability to meet aggressive deadlines.
Experience in MS Office applications (Excel, Word, Outlook).
Experience with CRM application preferred (SFDC).
Experience with business application software.

Fluency in English is required.

BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

Minimum 2+ years of relevant professional experience

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn’t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.  