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Senior Technical Support Engineer

Location: Dublin, IE


This position is no longer open.

Job Number: 23627

Position Title: Sr Technical Support Engineer

External Description:

Job Summary

As a Senior Technical Support Engineer, you will be responsible for working with the customer and Informatica development to resolve technical roadblocks. In the role of Senior Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Senior Technical Support Engineer, you must have strong technical, communication, collaboration, and leadership skills. 

Technology We Use:, Oracle, MS SQL Server, Red Hat, SuSE, Hadoop, AWS, Azure  

Your Role  

  • Actively manage the technical support lifecycle all the way to resolution by verifying the situation, isolating and reproducing problems and managing customer expectations and communications.
  • Provide technical support to customers, partners, sales engineers and post-sales consultants via telephone, email and the WebEx.
  • Reproduce product behavior to determine the problem root-cause and to find work-arounds and solutions.
  • Coordinate with the Product Management and Development teams to aid in identifying, reporting and resolving product defects.
  • Document and maintain an on-line knowledge base of known issues/solutions.
  • Respond quickly and effectively to customer issues and taking responsibility for seeing those issues through resolution.
  • Lead and mentor other team members.

Required Experience:

  • 5+ years of industry experience in supporting mission critical software components.

What We Look For

  • Ability to work on multiple projects and be flexible to adapt to changing requirements.
  • Must be a champion of change, actively engaging and supporting change and innovation.
  • High energy, confident, ambitious and self-motivated individual.
  • Willingness to embrace new challenges and help drive success.
  • Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
  • Excellent and demonstrable experience in Linux (particularly Red Hat and SuSE).
  • Knowledge areas of networking such as TCP/IP – any experience of Kerberos and SSL is a bonus.
  • Must be an effective communicator.
  • Excellent verbal and written skills in English.
  • Fluency in another European language would be a bonus.
  • BS in Computer Science or related degree, or equivalent work experience.

City: Dublin


Alternative Location(s) :

Community / Marketing Title: Senior Technical Support Engineer

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth, and advancement.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Dublin, IE

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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