Manager, West Adoption Services

Job Number: 24933

Position Title: Manager I, IPS

External Description:

Job Summary

The Manager, West Adoption Services, leads a team of Customer Success Architects.   Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Essential Duties & Responsibilities

• Evaluates consultant skills and provides consultative advice to the individual and management team regarding effective growth areas and deployment opportunities for direct reports;
• Leads performance review feedback, training needs, and certification attainment
• Supports Practice initiatives (i.e. delegation and tracking of Enablement assignments, IPS Newsletter content, hardware tracking, training feedback, etc.)
• Assigns and tracks bench activities
• Advocates direct report incentive awards (i.e. practice contribution awards, innovation awards, INFA Star Awards, etc.)
• Drives team based consultant objectives and metrics (i.e. feedback, consultant support, go-lives, training, sales leads, candidate referrals, User Group presentations, etc.)
• Maintains target utilization rate and manages scheduling to balance client billable commitments vs. management responsibilities 

Knowledge & Skills

• Uses experienced leadership skills to manage, mentor, and influence the work of others within the functional area.
• Works on issues of diverse scope requiring analytical, problem solving skills.
• Delivers upon strategic initiatives and communicates adeptly across the organization.
• Clearly communicates at all levels of the organization.
•  Uses business objectives or assignments to guide own work and to direct the work of others.
•  Identifies, selects, and grows team by imparting knowledge transfer and developing staff as individuals and as a team.
• Experience in Professional Services organizations
• Strong communication, organizational, and prioritization skills
• Strong analytic and problem solving skills.
• Proven leadership, responsiveness, flexibility, initiative, and conflict resolution skills
• Ability to prioritize organization goals over individual goals
• Ability to self-motivate, operate independently while being highly detail oriented in a remote/field management matrix
• Ability to work well with all levels of personnel, multi-task and work well under pressure
• Proven success both internally (IPS initiatives) and externally (Customer Delivery)
• Absolute desire to take on responsibility for the success of others beyond oneself
• Proven team management experience
• Experience developing/mentoring Individual Contributors
• Proven client and project management experience

Education/Experience

• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.

City: San Francisco

State: California

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Manager, West Adoption Services

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JB3

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Greater than 50%

Location_formattedLocationLong: San Francisco, California US