Director, Data Governance, APJ

Job Number: 25184

Position Title: Director I, IPS

External Description:

Our Team

Our Adoption Services team plays one of the most important roles at Informatica: we ensure our customers quickly receive value from their investment, are successful with their implementation, and ultimately renew their subscription.   Renewals are the lifeblood of software as a service companies such as Informatica, and our team is a key component in achieving our company’s mission. We work on highly visible projects with our most strategic customers, including many of the largest and most well-known companies in the world, to solve their digital transformation challenges using our latest technologies.

Our Ideal Candidate

You are a seasoned leader who is motivated by driving customer success and the success of your team members.  You enjoy engaging with high-profile customers and are just as comfortable working with C-level executives as individual contributors.  More business consultant than technologist, you excel at uncovering, and then connecting, our customers’ strategic business drivers to Informatica’s technical solution capabilities.  You’re a practitioner at heart, and you understand what it takes to implement data and analytics solutions that make valuable business outcomes possible.  And most importantly, you enjoy being front and center in guiding customers and stakeholders through the pre-sale and post-sale process.  Whether it’s leading a data strategy workshop with C-level executives, helping a prospective customer craft their next-gen analytics business case, or advising on data governance best practices for a new implementation, you’re willing to take the time to truly partner with our customers while providing detailed explanations and exploring creative solutions. You are a player-coach who leads by example, with an understanding of how to build and grow a scalable consulting team globally. As an influential and effective teacher, you are eager to share your knowledge and best practices with others, and to develop and sustain an open line of communication with your supervisor and teammates.

Your Opportunity

This is a unique and highly visible role within Informatica.  You will be establishing and growing our new Data Strategy and Governance practice, building new service capabilities to deliver business consulting to key customers and prospects, both in-person as well as remotely across APJ region, with the ultimate goal of ensuring their successful adoption of the Informatica solution.  You and your team will provide guidance on data strategy design and data governance implementation, best practices, solution architecture and design, use case definition and build, and program planning, which will build confidence within our customer organizations and lead to accelerated sales cycles, larger sales deal values, and higher subscription renewal rates. 

Your Responsibilities

The Data Strategy and Governance Practice Leader is responsible for establishing a team and scaling up global capabilities to provide pre-sales and post-sales business-oriented consulting services, as well as technical solution adoption services, including:

• Engaging with multiple customer accounts simultaneously, providing advice and guidance to positively influence their implementation success
• Providing a point of continuity and being a trusted advisor for our customers transitioning from pre-sales to post-sales
• Engaging with and quickly building relationships with prospective customers during the pre-sales process to discover, understand, and document their data-related challenges, opportunities, and desired business outcomes
• Inspiring customers regarding the value of Data Strategy and Governance by sharing customer success stories, sharing your own experiences, and showing them the art of the possible related to their specific business needs
• Developing key relationships with the customer at all levels of the organization, including C-level executives
• Creating engagement playbooks to encapsulate knowledge and provide a foundation for scaling our customer engagements in a consistent way globally
• Establishing and define service definitions and go-to-market communications materials for both internal and external marketing
• Leading pre-sales workshops and assessments for Data Strategy, Data Governance, and Advanced Analytics
• Ongoing recruiting, interviewing, and hiring for direct team in APJ; providing guidance and input into hiring for APJ resources
• Actively training, coaching and mentoring team members to be more effective business consultants and adoption services consultants
• Working collaboratively and building integrated delivery strategies and approaches with our partner organizations (other system integrators and software providers) as needed to support overall customer success
• Providing renewal rescue activities that may include customer problem resolution, use case definition, and product feature demonstration and application
• Assisting customers in functional and technical implementation efforts to ensure customer success, including rollout strategies and planning for end user deployments of products that support data governance and other data management solutions.
• Working collaboratively with Informatica R&D leadership by providing feedback based on customer use-cases, functional requirements and product enhancement requests
• Identifying and documenting proof of value use cases, roles, and personas that need to be addressed during the sales process, and then using this knowledge to guide the customer during the post-sales implementation process
• Supporting proof-of-concept activities by ensuring the technical capabilities of the Informatica solution are shown as clearly enabling the customer’s business outcomes and business value
• Collecting success stories and obtaining customer references
• Driving enhanced Informatica Professional Services revenue by identifying consulting services opportunities and providing input into proposals and statements of work

Your Qualifications

A minimum of 15 years of industry experience, 10 of which as a data management practitioner, with at least 5 years of experience leading a consulting services or sales organization with P&L responsibility.  Must have at least 3 years’ experience implementing data governance programs, defining vision and data strategy, and influencing peers and senior leadership to buy into the strategy and overall business value of the solution.

Additional required qualifications for this role include:   

• Bachelor’s degree or higher
• Excellent written and verbal communication skills, including formal and informal presentations
• Proven ability to effectively work as a business-oriented consultant with all levels of individuals—from C-level to individual contributors
• Energetic and enthusiastic about data strategy and governance, and enjoy working with customers to solve business challenges
• Formal experience working as a business or management consultant
• Experience leading globally matrixed organizations
• Hands-on data governance or other data management software experience
• Demonstrated capability and experience leading large change management programs
• Visibility and recognition in the data management industry through public speaking engagements, published articles, blogs or white papers
• Experience "selling" concepts and solutions within an organization or via a formal sales position
• Ability to travel up to 70%

City: Parkview Square

State:

Seniority Level: Director

Alternative Location(s) :

Community / Marketing Title: Director, Data Governance, APJ

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-OG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 50%

Location_formattedLocationLong: Parkview Square, SG