Presales Support

Location: Austin, TX, USA

Notice

This position is no longer open.

Job Number: 26305

Position Title: PreSales Support Engineer 4

External Description:

Provides pre-sales systems support for the field direct sales and presales teams, and/or partner organizations. This is a technical role that may build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demos for clients, and may provide consultation to prospective users and/or product capability assessment and validation. Travel is limited and not expected to exceed 25% in this non-field presales position.

Essential Duties & Responsibilities

Build, install, configure, and maintain Proof of Concept demos, training, and workshops.
Creates and maintains automated capabilities to accelerate the creation/support of environments in various platforms in support of field / presales customer opportunities.
Responds to requests for POC demos, training, workshops, custom environments by copying existing templates and customizing to the need.
Documents and provides guidance to sales staff in using environments.
Troubleshoots more complex network and security connectivity issues between technologies in support of the presales environments.
Install and configure Informatica products, ensure VM/template compliance with security and fair usage policies, perform product/solutions upgrades.
Contribute to enablement materials and Presales knowledge base. Provide the community with technical tips and tricks. Warn the community about known product issues and limitations and give the work arounds if possible.
Remote Customer support during the Sales cycle: first level technical support and troubleshooting.
Collaborate on product quality and evolution: escalate product bugs and issues, provide enhancement and feature requests to Product Managers and Business Unit.
At this level, work will often be more ambiguous in nature, requiring higher levels of cross-functional communication skills, along with expert-level technical ability.
Incumbents are expected to mentor and train lesser scoped roles within the team and promote knowledge share within the company (R&D, Product Marketing, other PreSales stakeholders, etc).

Knowledge & Skills

Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
Leverages business acumen and subject matter expertise.
Thorough understanding of Informatica business priorities, strategy and direction.
Works across the organization and maintains/builds strong working relationships based in experiences/past interactions.
Advanced technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, Big Data, and/or Business Intelligence software concepts and products.

Education/Experience

BA/BS or equivalent educational background is preferred.
Minimum 8+ years of relevant professional experience.

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Presales Support

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Austin, Texas US