Sr Hosting Engineer

Job Number: 26623

Position Title: Principal IT Systems Engineer

External Description:

• Job Profile Summary

   
  Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

   

• Essential Duties & Responsibilities

  • Managing and monitoring all installed systems and infrastructure
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools
  • Ensuring the highest levels of systems and infrastructure availability
  • Owns large responsibility in global architecture design and growth discussions and initiatives
  • Monitors and tracks incidents in the IT ticketing system in support of the incident and problem management process, recognizes high priority tickets and acts within target resolution and response times
  • Resolves escalations from the IT Service Desk and handles client support requests, as well as takes ownership of service issues and ensures full closure is achieved

  
  Knowledge & Skills

  • Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
  • Leverages business acumen and subject matter expertise.
  •Thorough understanding of business priorities, strategy and direction.
  • Works across the organization and maintains/builds strong working relationships based in experiences/past interactions.
  • Excellent communication skills and the ability to articulate task management, priorities, and issues.
  •Flexibility and ability to learn new technologies while quickly translating requirements to prototype
  • Demonstrated ability to drive continuous improvement

  
  Education/Experience

  • BA/BS or equivalent educational background is preferred.
  • Minimum 8+ years of relevant professional experience.

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Sr Hosting Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JG1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US