Senior Documentation Manager

Job Number: 26116

Position Title: Senior Manager, Documentation

External Description:

Description

We’re currently looking for an experienced Senior Documentation Manager to join our team in Austin, TX. 

Job Summary

As a Senior Documentation Manager, you will be responsible for delivering effective online help, videos, and tutorials in a fast-paced environment. You and your team will work closely with software engineers, UX designers, and product managers across geographies to create great user-facing content.  

In the role of Senior Documentation Manager, you will be an influential member of the larger documentation team and will collaborate and excel within the team and cross-functionally. Working as a Senior Documentation Manager, you will strive to improve and innovate at every turn to provide content that helps increase customer adoption of products. 

Day-to-day Duties? Here's What You'll Be Doing

• Lead and mentor a team of writers focusing on areas of data management, such as data security.
• Contribute to documentation content as a writer.
• Guide and improve writing quality and technical accuracy.
• Manage all aspects of the team including performance, capacity planning, project planning, and employee engagement.
• Scale and develop the team as needed.
• Work with the rest of the doc team leadership to drive innovation and improve quality, productivity, and efficiency.
• Consult with R&D and external teams, such as professional services, sales, and customer support to determine documentation priorities and goals.
• Promote a positive team environment through a culture of innovation, accountability, dependability, collaboration, and excellence.
• Champion operational excellence and healthy collaboration patterns between product teams and writers.

Key Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• Minimum 12+ years of relevant professional experience, including management experience
• Excellent writing, editing, and content architecture skills.
• Experience building effective teams through the development of staff and subordinate leaders, both individually and collectively.
• Experience in quickly learning technical information, product functionality, and product strategy. Able to understand the broader applications and can explain and teach concepts to the team.
• Attentive to detail and accuracy, committed to excellence, and owns and acts on quality problems.
• Excellent project management skills, able to prioritize work, and able to recognize and mitigate risks.
• Excellent collaboration and prioritization skills to manage and lead the team and shift team priorities.
• Advanced level analytical and problem solving skills with the ability to influence others.
• Experience with delivering upon and driving strategic initiatives.
• Able to understand customer requirements and incorporate them into the documentation.
• Able to set and meet deadlines; able to help others set and meet deadlines. 

What We’d Like to See

• Knowledge of data management, data security, big data, relational database, and cloud concepts.
• Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence.
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe.

#LI-SD1

City: Austin

State: Texas

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Documentation Manager

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SD1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US