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Technical Support Engineer - EDC

Location: Austin, Texas US

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Job Number: 26989

Position Title: Technical Support Engineer

External Description:

We’re currently looking for a Technical Support Engineer/Sr. Technical Support Engineer/Lead Technical Support Engineer with experience in technical customer support, data warehousing and strong troubleshooting skills, to join our team in Austin.

Job Summary

As our Technical Support Engineer, you will be responsible for champion for both internal and external Data Archive and Data Masking customers. In the role of Lead Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment.Working as the Lead Technical Support Engineer  you must have strong technical, communication, collaboration, and leadership skills

Day-to-day Duties? Here's What You'll Be Doing

  • Diagnose and resolve customer inquiries related to operating Informatica software products in customer's environment.
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Manage communications/expectations to customers at all levels to maintain positive relationships.
  • Utilize information tools, training and experience to provide high level of customer satisfaction
  • Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
  • Manage communications to customers at all levels to maintain positive relationships.
  • Utilize information tools, training and experience to provide high level of customer satisfaction
  • Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Key Essentials

  • Bachelor’s degree in Computer Science or Master’s degree in Computer Science or related technical field with 2+ years of industry experience

What We’d Like to See

  • Strong desire to master Database, Data Warehousing and Business Intelligence tools
  • Excellent grasp of relational database management theory and practice
  • Knowledge of JDBC,ODBC drivers, Linux and Windows operating systems and networks
  • Excellent written and verbal communication and problem solving skills
  • High degree of analytical and problem solving abilities
  • Team player who shares ideas and resources
  • Strong debugging and troubleshooting skills
  • Hadoop Technologies, Solr and experience with supporting Big data products
  • Hadoop Distribution like Hortonworks, CloudEra,
  • Knowledge of Metadata, Business Intelligence tools, Tomcat
  • Experience in Oracle, MSSQL Server and/or DB2
  • Experience in Windows and Linux flavors of operating system

City: Austin

State:

Alternative Location(s) : Toronto, Canada

Community / Marketing Title: Technical Support Engineer - EDC

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth and advancement.

EEO Employer Verbiage:

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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