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Senior Technical support Engineer

Location: Maidenhead SL6, UK

Notice

This position is no longer open.

Job Number: 27031

Position Title: Sr Technical Support Engineer

External Description:

We are looking for a French speaking Technical Support Engineer to join our support team in Maidenhead (UK).

Job Summary

We are looking for someone to join our dynamic and leading-edge technical support team to help accelerate our customer’s data driven transformation.  We are looking for someone who is passionate about helping customers and excited about the challenges of the global data transformation.  You will join a fun, close-knit and agile team in our Maidenhead office.

As our Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners and internal teams primarily in the UK.  Working as the part of our Technical Support team you must have strong technical, communication, collaboration skills and a laser focus on customer success.   Full product training will be provided.

Day-to-day Duties? Here's What You'll Be Doing!

  • Working collaboratively with other Informatica teams to maintain our unwavering focus on customer success in every customer interaction.
    • Providing best in class technical support to customers, partners and internal teams.
    • Managing customer issues in our SalesForce CRM system.
    • Managing the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout. 
    • Ensuring actions are followed-up in a timely manner and with attention to detail.
    • Working as part of a global team to identify, report and speed up resolutions of product defects.
    • Handling customer situations with diplomacy, sensitivity, confidentiality and discretion.
    • Updating the online knowledge base regularly.

Key Essentials

  • A high degree of analytical, trouble shooting and problem-solving abilities.
    • Fluency in French
    • An excellent level of Java with demonstrable experience of programming and debugging.
    • Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
    • Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
    • Excellent verbal and written skills in English.
    • A BSc/MSc (or equivalent) in Computer Science or related technical field.
    • Experience supporting mission critical software components.

#LI-CF1

City: Maidenhead

State:

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Technical support Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MH2

Company Profile:

EEO Employer Verbiage:

 
 
We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy

Travel Requirement: Limited

Location_formattedLocationLong: Maidenhead, GB

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

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