Account Manager - West Strategic

The Account Manager, West Strategic Accounts directly sells enterprise software solutions across the breadth of the company’s products and drive incremental license and subscription revenue. This role develops and owns the relationship within assigned accounts/territory and maximizes Informatica’s footprint within them. Incumbents effectively collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance and customer support, as well as external parties such as Alliances and Channel Partners. This is a field sales position where extensive travel to the customer’s location is regularly expected and key to the performance of the role. Travel is up to and may exceed 50%, based on the needs of the business.

Essential Duties & Responsibilities

• Expands sales within existing and/or new accounts while building relationships with key decision makers.
• Develops and executes a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica’s solutions to customer business requirements.
• Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborates with Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions.
• Promotes Informatica’s products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
• Provides customer feedback to internal stakeholders for product, systems, and process improvements.
• Incumbents routinely sell-to and interact with executive-level customer decision makers, to include up to CXO levels.

Knowledge & Requirements

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
• Complete, “big-picture” understanding of the business and technical contexts of key accounts.
• Driven, self-starter who exudes leadership on account set and compels others to get on board.
• Fully adept at consultative effectiveness and establishing trust with internal and external customers.
• Fully functional knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

Education & Experience