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Technical Writer- Enterprise Software

Location: Redwood City, CA, USA

Notice

This position is no longer open.

Job Number: 23341

Position Title: Technical Writer

External Description:

Your Opportunity

You are an energetic Technical Writer who wants to gain experience creating online help, how to articles, videos, and tutorials that exceed customer expectations. You can work effectively in a fast-paced team environment focused on developing content for new features and updating existing content. You will be an influential member of the team and look for opportunities to excel and collaborate within the team and cross functionally.

Our Team

You will be a key member of the team responsible for delivering help documentation, articles, videos, and tutorials that help our customers succeed. You will work closely with other technical writers, software engineers, and product managers to create user-facing content. You will focus on documentation for our industry leading cloud services.

Our Ideal Candidate

You are a passionate, dynamic, and talented technical writer who has outstanding written and verbal communication skills. You have excellent analytical abilities and strong technical skills. You are a self-starter and can be a high impact member of the documentation team and cross-functional teams. You are comfortable are comfortable with ambiguity, and can learn new products quickly. You deliver all content on schedule and to a high degree of quality. You put strong emphasis on performing content reviews and self-edits. You have a reputation for creating accurate, concise, usable, highly-polished content and collaborating with key constituents on planning and execution as appropriate. 

Your Responsibilities

You will:

  • Write easy-to-read and easy-to-find use case-based documentation
  • Create videos that walk users through key functionality 
  • Develop interactive tutorials to improve first user experience
  • Write knowledge base articles to support internal and external customers
  • Write about highly technical concepts
  • Compile and test online help
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
  • Work with the user experience team to deliver meaningful error messages
  • Contribute to documentation team processes
  • Edit documentation for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality

 Your Qualifications

  • 0-3 years of experience as a software technical writer.
  • BA/MA/BS/MS (engineering, humanities, social sciences)
  • Excellent analytical and written communication skills
  • Excellent leadership and project management skills
  • Ability to quickly learn technical information
  • Ability to meet deadlines and help others meet them
  • Ability to multitask, prioritize, and develop schedules
  • Ability to quickly learn technical information
  • Helps develop and fine-tune documentation processes
  • Understands the customer requirements and incorporates them into the documentation
  • Is attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems

Desired Skills

  • Knowledge of DITA and XMetaL
  • Experience with JIRA and Confluence
  • Experience with video and e-learning software
  • Experience with web help systems
  • Experience with content management systems
  • Experience with Agile development cycles

City: Redwood City

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Writer- Enterprise Software

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-JF1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

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