Senior Software Engineer
Location: Bengaluru, Karnataka, India
Notice
Job Number: 23926
Position Title: Sr Technical Support Engineer
External Description:
Position : Senior Software Engineer / Software Engineer
*Primary Responsibility:
This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.
Diagnose and resolve technical inquiries related to Informatica software products.
Manage communications to customers at all levels to maintain positive relationships.
Utilize information tools, training and experience to provide high level of customer satisfaction
Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction
Acquire specialized knowledge in specific Informatica Products
Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests
- Review business procedures and processes to improve Quality of service
Requirements:
- Bachelor’s degree in Computer Science or related technical field with 3+ years of industry experience OR Master’s degree in Computer Science or related technical field with 3+ years of industry experience in supporting mission critical software components
- Strong experience in Linux OS scripting and architecture
- Excellent grasp of relational database management theory and practices
- Excellent written, verbal communication skills
- High degree of analytical and problem-solving abilities
- Team player who shares ideas and resources
- Ability to work with minimum supervision
Desired:
- Experience with Big Data technologies or Informatica Data Quality
The candidate must be proficient in spoken and written English to be able to communicate with Customers globally
City: Bangalore
State:
Seniority Level: Mid-Senior Level
Alternative Location(s) :
Community / Marketing Title: Senior Software Engineer
Remote LinkedIn Hashtag:
LinkedIN Hashtag: LI-SU1
Company Profile:
EEO Employer Verbiage:
At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.
Travel Requirement: Limited
Location_formattedLocationLong: Bangalore, Karnataka IN