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Technical Support Engineer - EDC

Location: Austin, TX, USA

Notice

This position is no longer open.

Job Number: 24061

Position Title: Technical Support Engineer

External Description:

Our Company

Informatica is the world’s number one independent provider of data integration software. Thousands of organizations rely on Informatica for maximizing return on data to drive their top business imperatives. To maximize return on data, Informatica increases the value of data by delivering relevant, trustworthy, timely, authoritative, actionable, accessible, holistic and secure data. At the same time, Informatica lowers the cost of data by bringing down business costs, labor costs, software costs, hardware costs and storage costs. With the Informatica Platform organizations can fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Primary Responsibility:

This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

  • Diagnose and resolve customer inquiries and technical issues related to operating Informatica software products in customer’s environment.
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Manage communications/expectations to customers at all levels to maintain positive relationships.
  • Utilize information tools, training and experience to provide high level of customer satisfaction

Requirements:

  • Bachelor’s degree in Computer Science or related technical field with 3+ years of industry experience OR Master’s degree in Computer Science or related technical field with 1+ years of industry experience in supporting mission critical software components
  • Experience in Databases, Data Integration Enterprise Software, Data Warehousing products
  • Excellent grasp of relational database management theory and practice
  • Excellent written and verbal communication
  • High degree of analytical and problem-solving abilities
  • Strong debugging and troubleshooting skills
  • Experience in relational databases like Oracle, MSSQL Server, DB2
  • Experience in operating systems such as Windows, UNIX/Linux
  • Knowledge of computer networking concepts
  • Ability to work with minimum supervision
  • Team player who shares ideas and resources

Desired:

  • Knowledge / Experience with supporting Informatica 9 or 10 products.
  • Knowledge of XML, Web Services, Tomcat

Informatica offers a competitive compensation package that includes base salary, medical, retirement and flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

City: Austin

State:

Seniority Level: Associate

Alternative Location(s) : Toronto Canada

Community / Marketing Title: Technical Support Engineer - EDC

Remote LinkedIn Hashtag:

LinkedIN Hashtag:

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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