Technical Support Engineer

Job Number: 24486

Position Title: Technical Support Engineer

External Description:

Our Company

Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management. 

Primary Responsibilities:

This key individual will serve as Technical Support champion for both internal and external customers. The Sr. Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

• Diagnose and resolve customer inquiries and technical issues related to operating Informatica software products in customer’s environment.
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Manage communications/expectations to customers at all levels to maintain positive relationships.
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products

Requirements:

• Bachelor’s degree in Computer Science or related technical field with 5+ years of industry experience OR Master’s degree in Computer Science or related technical field with 2+ years of industry experience in supporting mission critical software components
• Experience in Databases, Data Integration Enterprise Software, Data Warehousing products
• Excellent grasp of relational database management theory and practice
• Excellent written and verbal communication
• High degree of analytical and problem solving abilities
• Strong debugging and troubleshooting skills
• Experience in Oracle, MSSQL Server and/or DB2
• Experience in various operating systems  such as Windows , UNIX/Linux
• Knowledge of computer networking concepts
• Ability to work with minimum supervision
• Team player who shares ideas and resources

Desired:

• Experience with supporting Informatica 8 or 9 products
• Knowledge of XML, Web Services, Tomcat, Java

Informatica is an Equal Opportunity Employer (EOE)

Informatica offers a competitive compensation package that includes base salary, medical, retirement, unlimited flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

 

City: Austin

State:

Seniority Level: Associate

Alternative Location(s) :

Community / Marketing Title: Technical Support Engineer

Remote LinkedIn Hashtag:

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EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US