Associate Software Engineer

Job Number: 24642

Position Title: Associate Technical Support Engineer

External Description:

Our Team

Our team provides technical support for Informatica Application Information Lifecycle Management software products (ILM). ILM empowers IT organization to cost-effectively handle data growth, safely retire legacy systems and applications, optimize test data management, and protect sensitive data. By handling every phase of the data lifecycle, IT team can improve information lifecycle management and better support application optimization, regulatory compliance, IT consolidation, and mergers & acquisitions. Our success is due to the knowledge on the basis of which we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 12 years, in customer loyalty for the Data Integration sector

Your Opportunity

We are looking for a Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team. We are looking for a Product Specialist/Senior Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Product Support team.  As an employee with Informatica,
• You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
• Thriving in a fast-paced Information Life Cycle Management Solutions, you’ll work with our ILM customers and solve their complex technical problems, related to the product and its peripheries like Database, OS, Network etc.
• On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.

 Our Ideal Candidate

• You have product sustenance experience, advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
• You’re a natural leader who is resourceful  and strives for excellence.
• You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
  • Is comfortable working both independently and collaboratively?
  • You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • You are comfortable to program in JAVA/C++, and have in-depth knowledge on Programming, Design Patterns, Databases and Systems (OS etc.)
  • Applying your superior business acumen and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:
  • Inspire and motivate people to rally support behind the vision, make it sharable by everyone

Your Responsibilities

This key individual will serve as Product Specialist for both internal and external customers. This position will also work closely with internal development and support staff to solve technical product problems and provide third line support. Primary responsibilities involve troubleshooting complex technical problems and working with the customer and ILM Engineering team to resolve technical roadblocks. Will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

• Additional responsibilities include but are not limited to the following:
• Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
• Work closely with the ILM Support Engineers across support centers.
• Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
• Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
• Will be responsible for developing /architecting tools and facilitating tools to debug and capture more information for quicker resolution
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects and Supportability issues. He will drive the effort to have critical supportability features incorporated in the product.
• Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
• Provide regular reports for management that measure the effectiveness of the technical support function

 

Your Qualifications

 

• A BS/MS in Computer Science or related technical field,
• 5-8+ years of industry experience in supporting mission critical software component
• Prior experience in troubleshooting problems to the source code level in Java ,c/C++ is required
• Sound knowledge of database internals and ability of debug /capture logs (from) database driver is preferred
• Experience in Oracle, MSSQL Server and/or DB2
• Excellent grasp of relational database management theory and practice.
• Prior experience with Eclipse IDE or any similar IDE is mandatory.
• Hands-on with Debuggers like dbx, gdb, Visual Studio, Eclipse, etc.
• Good exposure to building source code on UNIX/Windows platforms is required.
• Excellent grasp of relational database management theory and practice.
• Experience with Data Warehousing, Data Integration and Business Intelligence tools is preferred.
• Excellent written and verbal communication and problem solving skills are essential.
• A high degree of analytical and problem solving abilities.
• Constructively work together as a team, sharing ideas and resources.
• Strong debugging and troubleshooting skills.
• Experience in Windows and UNIX flavors of operating system
• Ability to work with minimum supervision.
• Ability to work under own initiative and respond to peaks in demand.

 The candidate must be proficient in spoken and written English to be able to communicate with Customers globally

City: Bangalore

State: Karnataka

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Associate Software Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SU1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN