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Technical Writer

Location: Toronto, Ontario CA


This position is no longer open.

Job Number: 22580

Position Title: Technical Writer

External Description:

               TECHNICAL WRITER

Our Team

The Informatica® Master Data Management (MDM) product delivers true multidomain master data management. MDM empowers companies to improve operations with business-user access to consolidated and reliable business-critical data, even when the data is scattered across the enterprise. Leading organizations in financial services, life sciences, manufacturing, healthcare, government, energy, and other fields rely on Informatica master data management software to cut costs and drive revenue by improving operations and making more informed decisions across the enterprise.

Your Opportunity

MDM (Master Data Management) is one of the fastest growing product lines at Informatica. As a Senior Technical Writer, you work closely with developers, product managers, and customer support engineers to document new features and enhancements for releases. You update and maintain existing documentation for ongoing minor releases, hotfixes, and emergency bug fixes. You will help to re-imagine the documentation for the on-premises version of MDM to improve its user-focus, flow, function, and maintainability. You are an influential member of the team and look for opportunities to excel and collaborate within the team and cross functionally.

The successful candidate will be based in Toronto, Canada.


You have outstanding written and verbal communication skills. You have excellent analytical abilities and strong technical skills. You are a self-starter, have strong leadership qualities, and can be a high impact member of the documentation team and cross-functional teams. You are comfortable working with geographically dispersed teams, are comfortable with ambiguity, and can learn new products quickly. You deliver all content on schedule and to a high degree of quality. You put strong emphasis on performing content reviews and self-edits. You have a reputation for creating accurate, concise, usable, highly-polished content and collaborating with key constituents on planning and execution as appropriate.

Your Responsibilities

  • Write easy-to-read and easy-to-find use case-based documentation
  • Write about highly technical concepts
  • Compile and test online help
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
  • Develop tutorials to improve first user experience
  • Work with the user experience team to deliver meaningful user interface text and messages
  • Create videos that walk users through key functionality
  • Write knowledge base articles to support internal and external customers
  • Contribute to documentation team processes
  • Edit documentation for completeness, style, and accuracy
  • Prepare documentation for localization

Your Qualifications

  • 3+ years of experience as a software technical writer
  • BA/MA/BS/MS (engineering, technical communications, humanities, social sciences)
  • Excellent analytical and written communication skills
  • Excellent leadership and project management skills
  • Ability to multitask, prioritize, and develop schedules
  • Ability to meet deadlines and help others meet them
  • Knowledge of data management concepts
  • Ability to quickly learn technical information
  • Experience with any of the following applications: databases, application servers, ERP, CRM, data warehousing
  • Experience with any of the following: APIs, RESTful APIs, SOAP, JSON, XML
  • Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems

Desired Skills

Experience with:

  • XMetaL or other authoring tool for XML/DITA
  • Content management systems
  • Camtasia or other video software
  • JIRA or other bug tracking software
  • Confluence or other wiki
  • Online help systems
  • Project or people leadership

Nice-to-Have Skills

Experience with:

  • Instructional design
  • Agile development
  • Localization

City: Toronto

State: Ontario

Alternative Location(s) :

Community / Marketing Title: Technical Writer

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth, and advancement.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

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Travel Requirement:

Location_formattedLocationLong: Toronto, Ontario CA

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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