Austin, TX, USA
Our Company
Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management.
Our Team
Join the Customer Advocacy team who delivers programs for customers worldwide to tell their stories about all the great things they are achieving with the Informatica platform. Our goal is to nurture these advocates, capture their stories and deliver meaningful content to accelerate sales opportunities and enable sellers. This differentiated content enables customers, partners and the Informatica sales organization to understand how our customers power their businesses with data.
Your Opportunity
Informatica is at an exciting inflection point as a company having recently transitioned to being privately held. We have an amazingly loyal customer base who loves us (and is proven with the highest renewal rates in the industry)—and we want their voice to be heard. We move at a fast pace and act with a sense of urgency to enable sellers to meet their numbers and prospects to consume genuine and relatable customer stories. Informatica is looking for an operations manager who will support the global Customer Advocacy Team. This person and their team will help to operationalize the tracking and management of customer activity, ensure the reference database is current and accelerate customer assets through development. By marrying timely and effective stakeholder communication with nimble response, you and your team will help us tell compelling stories, fulfill reference requests and consistently recognize customer advocates. You will also support competitive intelligence through reporting and research.
Our Ideal Candidate
You are an operational thinker with a demonstrated record of accomplishment. You collaborate cross-functionally, know how to maintain and create momentum and deliver the most current and relevant information at a moment’s notice. You are passionate about customers and customer relationships and you enjoy enabling sales. You can hit the ground running to build relationships across the company, and have a gift for managing information so that it is readily consumable and always reliable. You foster a sense of excellence, are a trusted manager, team member and top notch communicator who can build and maintain processes to support the success of the Customer Advocacy Team. You appreciate the importance of making sure sales has what they need… when they need it all while keeping the customer informed and thanked.
Role and Responsibilities
Reporting to the Senior Director of Customer Advocacy, the Customer Advocacy Representative will:
Your Background
Informatica offers a competitive compensation package that includes base salary, medical, retirement, unlimited flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE). #LI-JF1
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