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Senior Product Specialist

Location: Redwood City, California US


This position is no longer open.

Job Number: 26438

Position Title: Senior Product Specialist

External Description:

This key individual will serve as Product Specialist for both internal teams and external customers. The primary responsibilities involve working closely with internal Engineering organization and support staff to debug the code, solve technical product problems with cloud products and provide Level3 support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. 

Your Qualifications:

Master’s in computer science with 2+ years of relevant experience, or bachelor’s in computer science with 4+ years of relevant experience.

Skills Required:

  • Good understanding of Amazon AWS or Azure ecosystems
  • Experience in implementing/supporting SaaS applications like, amazon DynamoDB or AzureDB, etc
  • Experience in Java debugging skills with thread & Heap dump analysis
  • Strong programming language knowledge in Java or scripting languages like Python, or Shell is big plus
  • Outstanding problem-solving skills
  • Excellent learner, comfortable with Agile development practices
  • Excellent communication skills and a good team player
  • Demonstrated ability to produce high-quality results with attention to details

Job Responsibilities:

  • Investigating problems inInformatica Intelligent Cloud Services (IICS) components deployed on Amazon AWS and Microsoft Azure
  • Debugging the code and providing instrumented builds and fixes for the issues reported by customers
  • Troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks
  • Provide tuning guidelines for performance issues
  • Developing productivity tools to enhance the user experience and supportability of the Products
  • Recommending fixes to R&D on critical Issues in the product
  • Interact with customers and be their trusted advisor

Your Opportunity 

We are looking for a Senior Software Engineer, with a proven record of accomplishment in technical field to join our Advanced Support team. 

As an employee with Informatica,

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • Thriving in a fast-paced Informatica Intelligent Cloud Services(IICS) platform, you will work with our Informatica cloud customers and solve their complex technical problems related to the product and its peripheries like AWS, cloud connectivity and Network etc.
  • On the job training, on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.

Our Ideal Candidate

  • You’re a natural leader who strives for excellence and is known for prodigious technical ability.
  • You possess good communication, customer-relationship skills, responsiveness and diplomacy.
  • You’re comfortable working both independently and collaboratively.
  • You have advanced problem-solving skills and technical aptitude that allows you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • Inspire and motivate people to rally support behind the vision, make it shareable by everyone



City: Redwood City


Alternative Location(s) : Austin, TX

Community / Marketing Title: Senior Product Specialist

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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