Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

 

Essential Duties & Responsibilities

• Managing and monitoring all installed systems and infrastructure
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Owns large responsibility in global architecture design and growth discussions and initiatives
• Monitors and tracks incidents in the IT ticketing system in support of the incident and problem management process, recognizes high priority tickets and acts within target resolution and response times
• Resolves escalations from the IT Service Desk and handles client support requests, as well as takes ownership of service issues and ensures full closure is achieved

Knowledge & Skills

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
• Leverages business acumen and subject matter expertise.
•Thorough understanding of business priorities, strategy and direction.
• Works across the organization and maintains/builds strong working relationships based in experiences/past interactions.
• Excellent communication skills and the ability to articulate task management, priorities, and issues.
•Flexibility and ability to learn new technologies while quickly translating requirements to prototype
• Demonstrated ability to drive continuous improvement

Education/Experience

• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.