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Sr Hosting Engineer - 26623

Full Time
On-Site

Austin, TX, USA

Employment Type: Exempt

Job Category: IT

  • Job Profile Summary
     
    Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
     

  • Essential Duties & Responsibilities

    • Managing and monitoring all installed systems and infrastructure
    • Installing, configuring, testing and maintaining operating systems, application software and system management tools
    • Ensuring the highest levels of systems and infrastructure availability
    • Owns large responsibility in global architecture design and growth discussions and initiatives
    • Monitors and tracks incidents in the IT ticketing system in support of the incident and problem management process, recognizes high priority tickets and acts within target resolution and response times
    • Resolves escalations from the IT Service Desk and handles client support requests, as well as takes ownership of service issues and ensures full closure is achieved


    Knowledge & Skills

    • Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
    • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
    • Leverages business acumen and subject matter expertise.
    •Thorough understanding of business priorities, strategy and direction.
    • Works across the organization and maintains/builds strong working relationships based in experiences/past interactions.
    • Excellent communication skills and the ability to articulate task management, priorities, and issues.
    •Flexibility and ability to learn new technologies while quickly translating requirements to prototype
    • Demonstrated ability to drive continuous improvement


    Education/Experience

    • BA/BS or equivalent educational background is preferred.
    • Minimum 8+ years of relevant professional experience.

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

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