We are currently looking for a Technical Support Engineer (ideally, who speaks French, German or Spanish fluently) to join our support team in Maidenhead (UK).

Job Summary

As our Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners and internal teams primarily in the UK. Customers you might support include: Aston Martin, Manchester United, Sage, Unilever and the BBC. In addition, you will be working with customers in your language region.

In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the part of our Technical Support team you must have strong technical, communication, collaboration skills and a laser focus on customer success.

Day-to-day Duties? Here's What You'll Be Doing!

• Working collaboratively with other Informatica teams to maintain our unwavering focus on customer success in every customer interaction.
• Providing best in class technical support to customers, partners and internal teams.
• Managing customer issues within our SalesForce CRM system.
• Managing the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout. 
• Ensuring actions are followed-up in a timely manner and with attention to detail.
• Working as part of a global team to identify, report and speed up resolutions of product defects.
• Handling customer situations with diplomacy, sensitivity, confidentiality and discretion.
• Updating the online knowledge base regularly.

Key Essentials

• A high degree of analytical, trouble shooting and problem-solving abilities.
• Fluency in French, German or Spanish is required, though another European language would be considered.
• An excellent level of Java with demonstrable experience of programming and debugging.
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
• Excellent verbal and written skills in English.
• A BSc/MSc (or equivalent) in Computer Science or related technical field.
• Experience supporting mission critical software components.

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