THIS POSITION IS BASED OUT OF THE AUSTIN, TX OFFICE

Our Team:

The Resource Management Office plays a vital role in supporting Informatica’s Professional Services (IPS) Team with a focused commitment to developing and providing the right resources at the right time to our customers as efficiently and effectively as possible.

Your Opportunity:

The Resource Management Administrator assists the Senior Resource Managers with the overall data accuracy of our Professional Services practice forecast and consultant schedules. Assists the Resource Management team with partner communication related to sourcing appropriate staffing options outside of Informatica.

You will report to the Manager of the North America (NA) RMO and be responsible for the crisp execution of your respective North America RMO functions. You will work closely with Senior Resource Managers and Project Management teams, as well as many cross-functional and cross-organizational teams in support of the Resource Management Office Team as a whole.  In addition, you will:

• Track and maintain all current and incoming delivery resource schedule and project updates
• Identify and execute contracts of outside partner to IPS
• Attend weekly calls with Project Management and Delivery teams to stay in step with Senior Resource Managers
• Aid in the coordination of vendor activities: helping to plan, develop, and onboard an elastic resource pool
• Work with Internal (non-customer) projects and their managers for appropriate resource alignments
• Overall data accuracy for automated report data
• Obtain proper project location of H1B Visa holder and system population
• Collaborate in the development of processes and systems to track, identify, task, and plan resources for project work
• Develop reusable content, assets, and other work products for the business
• At this level, resource management skills are journey-level and may own more complex tasks and/or the resource plan for a large practice area or of increasing strategic importance.

Our Ideal Candidate

You are a thoughtful and talented contributor. You work well in a fast-paced, challenging and changing environment as part of a dynamic team of professionals. You have some resource management exposure working within a professional services organization. You have a positive can-do attitude.  You act with a sense of urgency. You are empathetic and can understand multiple perspectives (RM, Customer, Resource, Delivery Manager, etc..). You have strong customer services skills and can communicate effectively one-on-one and in group settings. You build strong relationships and interact well with others in different departments, with superiors and with direct reports.  You are efficient yet have a strong focus on quality, process and a natural curiosity.  You are detailed oriented, a quick thinker and problem solver who can analyze a situation and think outside the box.   You demonstrate good judgment in selecting methods and techniques for obtaining solutions. You address concerns and instill a sense of confidence to your team members and stakeholders. You deliver on your commitments and go the extra mile to support all your colleagues.

Your Qualifications

• Bachelors degree is preferred
• 2+ years of related work experience
• Demonstrated customer service mentality, possesses a sense of urgency in meeting deadlines and able to prioritize ad-hoc requests
• Advanced problem-solving skills
• Strong knowledge of Excel, PowerPoint & Salesforce; FinancialForce strongly preferred
• Excellent written and verbal communications skills
• Organized and detail-oriented