Description
Informatica is currently looking for a Customer Reliability Engineer with secure technical experience to join our Cloud Operations team in Toronto, CA.

Job Summary

As a Customer Reliability Engineer, you’ll be responsible for providing world-class technical support to global Informatica Cloud customers, partners, and internal teams. In the role of Customer Reliability Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Customer Reliability Engineer, you’ll work with world-class engineers to deliver customer-centric technical support.

Technology We Use 

• Linux, AWS, Azure

Your Role 

• Stay current with changes in the technical area of expertise
• Diagnose and resolve technical inquiries related to Informatica’s hosted software products
• Provide customer-centric technical support with close collaboration with the R&D and Solution architects
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with Informatica products
• Proactively manage customer communications at all levels
• Work and collaborate across multiple teams and departments

Required Experience

• 2+ years of experience in the software industry
• Proven hands-on experience in Linux OS architecture and scripting
• Demonstrated experience knowledge of Cloud hosting infrastructure

What We Look For 

• Ability to work on multiple projects and be flexible to adapt to changing requirements
• Must be a champion of change, actively engaging and supporting change and innovation
• Strong problem-solving and analytical skills
• Excellent grasp of relational database management theory and practices
• High energy, confident, ambitious and self-motivated individual
• Willingness to embrace new challenges and help drive success
• Must be an effective communicator
• BS in Computer Science or related degree, or equivalent work experience

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