Senior Customer Reliability Engineer - 27784
Toronto, ON, Canada
Job Category: Customer Experience
Description
Informatica is currently looking for a Customer Reliability Engineer with secure technical experience to join our Cloud Operations team in Toronto, CA.
Job Summary
As a Customer Reliability Engineer, you’ll be responsible for providing world-class technical support to global Informatica Cloud customers, partners, and internal teams. In the role of Customer Reliability Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Customer Reliability Engineer, you’ll work with world-class engineers to deliver customer-centric technical support.
Technology We Use
- Linux, AWS, Azure
Your Role
- Stay current with changes in the technical area of expertise
- Diagnose and resolve technical inquiries related to Informatica’s hosted software products
- Provide customer-centric technical support with close collaboration with the R&D and Solution architects
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with Informatica products
- Proactively manage customer communications at all levels
- Work and collaborate across multiple teams and departments
Required Experience
- 2+ years of experience in the software industry
- Proven hands-on experience in Linux OS architecture and scripting
- Demonstrated experience knowledge of Cloud hosting infrastructure
What We Look For
- Ability to work on multiple projects and be flexible to adapt to changing requirements
- Must be a champion of change, actively engaging and supporting change and innovation
- Strong problem-solving and analytical skills
- Excellent grasp of relational database management theory and practices
- High energy, confident, ambitious and self-motivated individual
- Willingness to embrace new challenges and help drive success
- Must be an effective communicator
- BS in Computer Science or related degree, or equivalent work experience
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