Senior Product Specialist

Job Number: 27817

Position Title: Senior Product Specialist

External Description:

Our Team

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only for revenue generation, but also with Informatica’ s reputation within customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 12 years, in customer loyalty.

Your Opportunity

We are looking for a Senior Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.

As an employee with Informatica, you will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool. Thriving in a fast-paced and complex Informatica environment, you’ll work with the flag ship product Enterprise Data Catalog customers and solve their complex technical problems, related to the product and its connectors, adaptors associated ecosystem, database, OS, Network etc. On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.

 Our Ideal Candidate

• You have product sustenance experience, advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
• You’re a natural leader who is resourceful and strives for excellence.
• You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
• Is comfortable working both independently and collaboratively
• You are comfortable to program in JAVA, Spark and have in-depth knowledge on Hadoop ecosystem
• Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:
• Inspire and motivate people to rally support behind the vision, make it sharable by everyone.

 Your Responsibilities

This key individual will serve as Senior Product Specialist for both internal and external customers. This position will also work closely with internal development and support staff to solve technical product problems and provide third line support. Primary responsibilities involve troubleshooting complex technical problems, proposing probable fixes and working with the customer and Informatica development to resolve technical roadblocks. Will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

• Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
• Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
• Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
• Coordinate with Quality Assurance and Engineering teams to support in identifying, reporting and resolving product defects.
• Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
• Provide regular reports for management that measure the effectiveness of the technical support function

Your Qualifications

• A BS/MS in Computer Science
• 8+ years of industry experience in Java environment or enterprise software Development/sustenance/L3 support.
• Knowledge of Hadoop ecosystem and its components (YARN, HDFS, Hive) is mandatory.
• Experience in Java programming and ability analyze thread dumps.
• Expertise in relational Databases like oracle and non-relational Databases like HBase.
• Experience using Linux and debugging applications using OS tools.
• Hands on experience on Linux/Unix scripting.
• Preferred Skill: Experience in Scala programming language an added advantage.
• Good knowledge of the concepts of multi-threading and concurrency.
• Constructively work together as a team, sharing ideas and resources.
• Ability to work with minimum supervision.
• Ability to work under own initiative and respond to peaks in demand.
• Should be Analytical and demonstrate strong problem-solving skills.
• Knowledge of Informatica’s Enterprise Data Catalog (EDC) would be an added advantage.

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Product Specialist

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SU1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Up to 25%

Location_formattedLocationLong: Bangalore, Karnataka IN