.

.

Senior Software Engineer

Location: Redwood City, CA, USA

Notice

This position is no longer open.

Job Number: 28048

Position Title: Senior Product Specialist

External Description:

Our Team

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only with regard to revenue generation, but also with Informatica’ s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 11 years, in customer loyalty for the Data Integration sector, within the globe

Your Opportunity

We are looking for a Product Specialist/Senior Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.

As an employee with Informatica,

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • Thriving in a fast-paced and complex Big Data edition of Informatica environment, you’ll work with our Big Data customers and solve their complex technical problems, related to the product and its peripheries like connectors, Hadoop clusters and it associated ecosystem, database, OS, Network etc.
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena

Our Ideal Candidate

  • You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
  • Is comfortable working both independently and collaboratively?
  • You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • Demonstrated experience with the Hadoop ecosystem.
  • Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:
  • Inspire and motivate people to rally support behind the vision, make it sharable by everyone

Your Responsibilities

This key individual will serve as Product Specialist for both internal and external customers. This position will also work closely with internal development and support staff to solve technical product problems and provide third line support. Primary responsibilities involve troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. Will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

  • Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
  • Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
  • Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
  • Provide regular reports for management that measure the effectiveness of the technical support function 

Your Qualifications

  • A BS/MS in Computer Science or related technical field,
  • 2+ years of industry experience in Big Data environment.
  • Prior experience in troubleshooting problems to the source code level in Java
  • Analytical and problem solving skills, applied to Big Data domain
  • Strong debugging and troubleshooting skills.
  • Proven understanding with Spark, Hadoop and HBase.
  • Familiarity with data loading tools like Flume, Sqoop.
  • Hands on experience in SparkSQL/HiveQL.
  • knowledge on Hadoop application frameworks like Spark,tez
  • Good aptitude in multi-threading and concurrency concepts.
  • General operational expertise such as good troubleshooting skills, understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks.
  • Ability to write Spark application jobs.
  • Good knowledge of Linux /Unix
  • Hands on experience on Linux/Unix scripting.
  • A high degree of analytical and problem solving abilities.
  • Constructively work together as a team, sharing ideas and resources.
  • Ability to work with minimum supervision.
  • Ability to work under own initiative and respond to peaks in demand.

City: Redwood City

State: California

Seniority Level: Mid-Senior Level

Alternative Location(s) : Austin, TX

Community / Marketing Title: Senior Software Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-YK1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

Contact Us     Trademarks     Terms of Use     Privacy Policy

Twitter Facebook LinkedIn YouTube Instagram

© 2024 Informatica Inc.