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Principal Technical writer

Location: Redwood City, California US

Notice

This position is no longer open.

Job Number: 28094

Position Title: Principal Technical Writer

External Description:

Description

We’re currently looking for an experienced Principal Technical Writer to join our team. 

Job Summary

As a Principal Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with software engineers, UX designers, and product managers, and other doc team members to create great user-facing content. 

In the role of Principal Technical Writer, you will be an influential member of the larger documentation team and will collaborate and excel within the team and cross functionally. You will strive to create content that helps increase customer adoption of products and seek opportunities to improve existing content. 

Day-to-day Duties? Here's What You'll Be Doing

  • Write highly technical content that describes the product functionality
  • Compile and test online help
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
  • Develop tutorials to improve first user experience
  • Work with the user experience team to deliver meaningful error messages and useful UI strings
  • Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
  • Contribute to documentation team processes
  • Edit documentation for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
  • Mentor new writers and less experienced writers
  • Lead projects that might include other technical writers.

Key Essentials

  • BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
  • Minimum 8+ years of relevant professional experience
  • Excellent analytical and written communication skills
  • Excellent leadership and project management skills
  • Able to quickly learn technical information
  • Able to meet deadlines and help others meet them
  • Able to multitask, prioritize, and develop schedules
  • Able to develop and fine-tune documentation processes
  • Able customer requirements and incorporate them into the documentation
  • Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems. 

What We’d Like to See

  • Knowledge of data management, big data, relational and/or No SQL database, and cloud concepts.
  • Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence.
  • Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe.

 #LI-SD1

 

City: Redwood City

State: California

Alternative Location(s) :

Community / Marketing Title: Principal Technical writer

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth, and advancement.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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