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Documentation Manager

Location: Toronto, Ontario CA



This position is no longer posted.

Job Number: 28232

Position Title: Manager, Documentation

External Description:


We’re currently looking for an experienced Senior Documentation Manager to join our team in Toronto, ON. 

Job Summary

As a Senior Documentation Manager, you will be responsible for delivering effective online help, videos, and tutorials in a fast-paced environment. You and your team will work closely with software engineers, UX designers, and product managers across geographies to create great user-facing content.  

In the role of Senior Documentation Manager, you will be an influential member of the larger documentation team and will collaborate and excel within the team and cross functionally. Working as a Senior Documentation Manager, you will strive to improve and innovate at every turn to provide content that helps increase customer adoption of products. 

Day-to-day Duties? Here's What You'll Be Doing

  • Lead and mentor a team of writers focusing on master data management.
  • Contribute to documentation content as a writer.
  • Guide and improve writing quality and technical accuracy.
  • Manage all aspects of the team including performance, capacity planning, project planning, and employee engagement.
  • Scale and develop the team as needed.
  • Work with the rest of the doc team leadership to drive innovation and improve quality, productivity, and efficiency.
  • Consult with R&D and external teams, such as professional services, sales, and customer support to determine documentation priorities and goals.
  • Promote a positive team environment through a culture of innovation, accountability, dependability, collaboration, and excellence.
  • Champion operational excellence and healthy collaboration patterns between product teams and writers.

Key Essentials

  • BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
  • Minimum 12+ years of relevant professional experience, including management experience
  • Excellent writing, editing, and content architecture skills.
  • Experience building effective teams through the development of staff and subordinate leaders, both individually and collectively.
  • Experience in quickly learning technical information, product functionality, and product strategy. Able to understand the broader applications and can explain and teach concepts to the team.
  • Attentive to detail and accuracy, committed to excellence, and owns and acts on quality problems.
  • Excellent project management skills, able to prioritize work, and able to recognize and mitigate risks.
  • Excellent collaboration and prioritization skills to manage and lead the team and shift team priorities.
  • Advanced level analytical and problem solving skills with the ability to influence others.
  • Experience with delivering upon and driving strategic initiatives.
  • Able to understand customer requirements and incorporate them into the documentation.
  • Able to set and meet deadlines; able to help others set and meet deadlines. 

What We’d Like to See

  • Knowledge of master data management, relational database, and cloud concepts.
  • Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence.
  • Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe.


City: Toronto

State: Ontario

Alternative Location(s) :

Community / Marketing Title: Documentation Manager

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Toronto, Ontario CA

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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