Senior Software Engineer, Cloud Product Operations

Our Team
Informatica Cloud is the clear market leader of the Integration Platform-as-a-Service (iPaaS) providers. We provide Data Integration, Data Quality, Information Lifecycle Management, Test Data Management, Master Management and other Enterprise Information Management solution as a service on the cloud.

You will be working on the Cloud Product Operations team, and will be responsible for the management, monitoring and operation of our services in production. We use cutting edge Cloud hosting, monitoring and deployment technologies to deliver a world class, non-disruptive Cloud user experience to our customers.

Our Ideal Candidate

You are a bright, organized, and dedicated cloud operations engineer with deep knowledge and hands-on experience in Linux administration, Microsoft technologies, server monitoring, application management and Software engineering. You will become the primary contact in supporting our 24 x 7 SaaS operation environment, deploying data management products into Cloud (like AWS and Azure), automate the delivery, maintenance and monitoring the services. You will work closely with R&D, QA, CloudTrust and IT teams to implement product delivery processes, automation, monitoring and alerting tools. This newly created position will report to Senior Director of Cloud Operations and is based in the company’s Bangalore location.  You will be a key contributor in a lean and high impact team that is aligned in different geographic locations. You are comfortable with supporting and operating high availability Cloud services and provide on-call support for Sev1 incidents on production and critical development/QA cloud environments. You will ensure patching of the Informatica products on the cloud, linux machines and databases, performance monitoring, documentation of tasks. You are self-motivated with strong problem solving and troubleshooting skills.

Your Responsibilities

In this individual contributor role, you will be based in the company’s Bagmane Tech Park, Bangalore, India location.  You will:

• Operate and administer the Cloud Application Integration (formerly Informatica Cloud Real-Time), Data Integration Taskflow environments, B2B, Connectivity and Data Integration Services in production
• Develop the automation tools for deployment, patch updates and disaster recovery
• Support the agile software development process among cross-functional teams to ensure smooth product delivery
• Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues
• Liaison with the Informatica Security Council to manage and defined ICS application security compliance standards
• Design and implement improvements to operation of the services on the cloud, through tuning at the application and database layer
• Manage RCA, Incident Process, and Risk Analysis of the cloud services
• On-call support in cases of issues on production environment
• Provide proactive support on critical issues, including liaison with business users, system users.
• Take ownership and resolve the issues related to production environment within expected by SLA time frames

Your Qualifications

• BS degree in Computer Science or equivalent
• 3+ years of Systems Administration or Enterprise Software Development or Cloud Operations
• Experience in managing Cloud hosting infrastructure, such as Amazon AWS or Microsoft Azure
• Strong Scripting language knowledge, such as Python, Shell, or Perl
• Experience on working with Maven, Perforce, Eclipse, Chef, Shell scripting, Ruby is preferred
• Strong knowledge in RDBMS and writing SQL scripts
• Knowledge in JSon, XML and Web Services
• Experience with Networking technology: such as DYN/NetNames and Load balancer
• Experience in setting up a logging, monitoring and alerting tools such as Nagios, Sensu or Sumologic
• Experience with cloud automated deployment tools such as Chef, Spinnaker and Puppet is a plus
• Ensure security, performance and high availability of all environments by applying Infrastructure as Code principles
• Prior experience in performing or participating in compliance and security audits is a plus
• Prior experience in defining, configuring, and implementing disaster recovery process is a plus
• Demonstrated ability to produce high-quality results with attention to details
• Strong interpersonal and team communications skills

Informatica offers a competitive compensation package that includes base salary, medical and retirement programs, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica.  You can learn more about our company, our products and our services at www.informatica.com. We are an Equal Opportunity Employer (EOE).