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Lead Salesforce - Business Systems Analyst

Location: Austin, Texas US


Job Number: 28430

Position Title: Senior IT Business Systems Analyst

External Description:

Informatica is currently looking for a Lead Business Systems Analyst with experience in Salesforce CPQ system to join our team in Austin, TX. 

Job Summary  

You will be the lead go-to person representing IT, working with the Product owners, and collaborating with business groups in Sales, Marketing, and Global IT Development organizations, helping to drive and support our Sales strategies for our global business. 

What You’ll Do  

  • Establishing yourself as the lead business systems analyst providing configuration, administration and support of Informatica’s Sales and renewals business processes using Salesforce CPQ system 
  • Representing the IT team and collaborate with business teams & stakeholders to understand the business landscape, technical guidelines and best practices 
  • Building strong relationships among the business and IT team, managing customer expectations and translating requirements into effective business solutions 
  • Managing and coordinating vendor support, in conjunction with our global team where necessary, for project deployments and critical operational issues.  
  • Managing and communicating the status of deliverables, issues and risks across multiple work streams. 
  • Coordinate testing (with business stakeholders), reviewing test scenarios and test scripts, facilitating SIT, UAT and sign-off 
  • Create business requirements documentation with appropriate sign-off 

Key Essentials  

  • 7+  years’ experience working as a Lead Business Systems Analyst 
  • Previous experience working with development teams configuring, implementing and supporting Salesforce’ CPQ application (Steelbrick) preferred 
  • Previous experience supporting and developing solutions on the platform (Salesforce Admin certification required, Salesforce certification and salesforce Advanced Admin a plus) 
  • Strong understanding and/or hands on experience with sales and renewal
  • Proven experience ensuring quality deliverables, including writing test scripts, validating technical deliverables, facilitating UAT and sign-off 
  • Manage communications and coordinate discussions between Product Managers and business stakeholders 
  • Work closely with Product Manager to translate and clarify business requirement and document use cases for technical team. 
  • Coordinate testing (with business stakeholders), including drafting test scenarios, facilitating, demos, UAT and sign-off 
  • Proven experience ensuring quality deliverables, including writing test scripts, validating technical deliverables, facilitating UAT and sign-off 
  • Strong proficiency with tools and applications commonly used in systems analysis, including process-flow modeling and systems design methodologies 
  • Create and coordinate sharing of business requirements and technical documentation 
  • Provide training to key business stakeholders 
  • Serve as first level of support for business users 

Nice to Have  

  • Highly organized and detail-oriented 
  • Excellent presentation skills and verbal and written communication skills with technical, non-technical audiences 
  • Comfortable working in a dynamic team managing a diverse portfolio of products and ongoing concurrent projects 
  • Ability to multi-task and perform effectively in a fast-paced environment 
  • Able to think independently and consider cross-functional and downstream impacts 

What Does Success Look Like? 

You will be an organized and collaborative Lead Business Analyst with outstanding communication, analytical and technical aptitude with the ability to deliver innovative solutions for the business and the company.  You will be responsible for establishing and maintaining positive relationships throughout the business and IT, leveraging your thorough understanding of CPQ business processes and its value proposition for our company.  You are capable of managing multiple projects simultaneously across multiple technologies. You are capable of understanding the big picture, including best practices for the business and IT groups, and have the ability to apply a disciplined and detail-oriented approach to execution. 

City: Austin

State: Texas

Alternative Location(s) : Redwood City

Community / Marketing Title: Lead Salesforce - Business Systems Analyst

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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