INTERN GLOBAL CUSTOMER SUPPORT

Job Number: 28462

Position Title: Intern-Customer Support - 4YR

External Description:

Informatica is currently looking for an Intern with excellent communication skills, a passion for trouble-shooting and excellent technical skills to join our team in Dublin, Ireland.

Job Summary

As an Intern in our Global Customer Support team, you will be responsible for providing world class technical support for the World's Number One Data Integration platform - https://www.informatica.com/products/data-integration.html. As an Intern, you will will provide technical support to external customers and internal teams i.e. Professional Services, etc.

Technology You'll Use

• Experience in Windows and Linux operating systems.
• Knowledge of Web Services, WSDL and SOAP.
• A good level of experience with C++ and/or Java would be beneficial.
• Oracle or SQL Server i.e. ability to construct complex SQL statements.

What You'll Do

Your primary responsibilities will involve troubleshooting, analysing complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources for resolution in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

• Managing customer issues within our CRM system.
• Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
• Provide technical support to customers, partners, sales engineers and post-sales consultants via telephone, email and the web.
• Reproduce product behaviour to determine the problem root-cause and to find work-arounds and solutions.
• Coordinate with other teams to provide assistance in identifying, reporting and resolving product defects.
• Author, edit, publish and maintain an on-line knowledge base of known issues/solutions.

Key Essentials

• Enrolled in a BSc/MSc (or equivalent) in Computer Science or related technical field.
• Excellent written and verbal communication and problem solving skills are essential.
• A high degree of analytical, trouble shooting and problem solving abilities.
• Ability to work under own initiative.
• Ability to work constructively together as a team, sharing ideas and resources.
• Excellent verbal and written skills in English. Fluency in another European language is a bonus.

#LI-MH2

 

City: Dublin

State:

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: INTERN GLOBAL CUSTOMER SUPPORT

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-MH2

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Dublin, IE