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Desktop Systems Analyst

Location: Redwood City, California US

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Job Number: 28465

Position Title: Desktop Systems Analyst

External Description:

Our Ideal Candidate

You have extensive experience with front line and second line IT support. Must have strong customer focused skills with a service and solution orientated approach dealing with users. Strong communication skills and be able to influence and persuade people. Must be analytical and able to apply structured approaches to problem solving. Must be well-organized, good at prioritizing and attentive to detail. Excellent time management skills and ability to work to strict timescales. Must be self-motivated and have the ability to work alone as well as in a team.

 Your Responsibilities

  • Being the local IT point of contact for the business
  • Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica’s business works
  • Acting as a technical consultant for the business, solving technical problems that add business value
  • Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
  • Ongoing configuration and maintenance of IT supported hardware and software standards
  • Software and hardware installation, setup and configuration (e.g. system imaging)
  • Software and hardware fault analysis, troubleshooting and fault resolution
  • Occasionally conducting training programs such as brown-bag sessions designed to educate Informatica’s internal users about getting the most from their applications
  • Ad hoc setup and configuration of desk telephone equipment and softphones
  • Provide second level application support for various productivity applications and tools
  • IT support of regional office moves, expansions and acquisitions
  • IT support as part of project roll-outs and migrations
  • Providing executive support and specialist event management support
  • Providing emergency support for regional sites
  • Representing regional customer needs when working with other IT teams
  • Ensuring that IT services meet and at times exceeds customer expectations
  • Ensuring consistent delivery of quality solutions that meet operational deadlines
  • Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region
  • Regional testing of software patches, updates and new software packages
  • Collecting, tracking and documenting information as part of the inventory of IT assets 
  • VIP Support including laptop health checks for C Level executives
  • Event Management, All Hands meeting support and conferencing for 4000+ employees
  • Tracking all support and change requests through the ServiceNow application
  • Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations

 Your Qualifications

  • Minimum of 5 years of experience in a desktop support role in IT
  • Industry recognized engineering, computer science or IT Bachelor level degree
  • Must have very good knowledge of computer hardware and software in general
  • Proven track record supporting MS Windows operating systems (particularly Windows 7 and 10), Active Directory and MS Office (including MS Outlook)
  • Must be flexible in terms of availability and ability to travel to other regional offices (around 25% of time).
  • Must have good written and verbal English skills
  • Linux and/or Apple Mac Experience
  • Familiarity with phone systems such as Cisco VoIP desk phones
  • Experience working on projects
  • Experience in a Customer Support call center environment
  • Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
  • Experience setting up and configuring Lenovo laptops and desktops
  • Experience setting up new offices from the ground up (including cabling and other IT services)
  • Has worked in a large multi-national environments that span the globe
  • A good understanding of “Quality” as it relates to Customer satisfaction

 

City: Redwood City

State: California

Alternative Location(s) :

Community / Marketing Title: Desktop Systems Analyst

Company Profile:

Who We Are

Informatica empowers the world's most progressive companies to realize data-driven digital transformations that are changing the world.  To do this, we live by our We "DATA" values. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Together, we are conquering the impossible with data and changing what was once unimaginable into what’s now common—making lives richer, businesses stronger, and our world better.

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader.  By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates.  We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage:

Navigating COVID-19 and Beyond

  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. You'll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • We're also offering all teammates the ability to expense home office items (monitor, chair, desk, etc…) to ensure that you're as comfortable as possible

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

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Travel Requirement: Limited

Location_formattedLocationLong: Redwood City, California US

The Hiring Process

Apply for an open role via our Career Page or through an Internal Referral. While you're waiting to hear back from our Talent Acquisition Team, visit Informatica.com, our Informatica social channels, and Glassdoor. Doing so will give you insight into who we are, what we do, and why you should join our team.

If you're a great fit, one of our Recruiter's will reach out to you to schedule an initial screen via a video call. Use this time to share your experience with the Recruiter, and why you're the best person for the job.

After speaking to the Recruiter, you'll have a chance to meet with the Hiring Manager and team via a video call. Use this step as a chance to learn more about the team, and as a chance to sell yourself and impress the team.

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